Comfort Suites Dulles Airport

Customer service that check us in was exceptional. First problem, the room we checked in has a broken AC unit. No heat coming out., only cold. They changed us into another room. The AC unit in that room had a terribly smoke smell. Secondly, the pillow on the beds are so small like couch pillows. Had my neck hurting the whole night

This was my first and most likely my very last time staying with a Courtyard. I am calling about my stay and no I do not want a free night I want at least one of my nights refunded back to me. Could not use amenities due to breakfast bar was disgusting, my children’s toes got burned in the pool, there were chemicals for pH balance literally right on the ground with chemicals in it where my 3 year old could have gotten to it, beds tore my back up, the door to the closet had punch holes in it and my door handle wouldn’t work properly and I got locked out my room at one point and you had to jiggle the inside of the door handle for the lock to close for the door to shut completely when leaving the room. I stayed here because the location was close to the set I was working on and the reviews were decent, but I think I will stick with Hilton or Marriott due to this experience.

Hotel was on the renovation. The breakfast was terrible. I was just expecting a lot more. I got less.

We should be informed at check in that we should room cleaning. When you come back and see a dirt room, its not pleasant

Room looks very old. I booked three rooms and they gave me rooms on three different floors for same family members.

The room was clean and comfortable if a bit outdated. Staff was great, breakfast was horrible.

The hotel is currently undergoing major renovations, starting with the parking lot. Management mentioned that interior work will begin once the outside is complete. While the improvements are much needed, guests should be made more aware of the ongoing construction since it does impact the overall experience. That said, I believe once the renovations are finished, this hotel has the potential to be a great place to stay again.

I appreciate the breakfast options, and the proximity to the airport, the only suggestions I would make would be to please upgrade your carpets (the first one I was booked into was wet and smelt moldy near the AC unit). The concierge did change me to a better room (thank you). The second suggestion I would make is to have shuttle to IAD be 24 hours a day. I booked the hotel specifically due to the airport shuttle service, only to find out it was only 9am-9pm (my flight was at 7am and I had to get an Uber to the airport). Update your carpets and shuttle services, please. Thank you.

Nice hotel, convenient location. Undergoing renovations.