Aloft Charlotte City Center

Мне нравится мое пребывание, и я вернусь

Room was super small even though I booked the “bigger” king bedroom. Was very comfortable. We only stayed for 6 or 7 hours on our way through Charlotte NC. So for a place to just sleep, it was great.

Staff was friendly, I checked in really late and was still good to check in with no issues. My room was good, not great. The air was stale, I think because the air hadn't been on. I was on the 12th floor so there wasn't alot of noise. The bed was comfortable but the room was hot almost all night. Very uncomfortable sleep.

Everything was ok until time to leave the parking deck. Card reader was down so I had to use cash and I never received change.

The staff was friendly and helpful. Our room was tidy and surprisingly quiet. The products in the shower smell great! I would stay here again!

Overall I had a descent time in Charlotte. We and wifey went to a show at the Spectrum and the location was AWESOME. What I didn't care for was the construction right outside the window and they must have started 7am the next morning. Glad it was only night of dealing with that. And a little more attention to detail when cleaning, had glass rings on the nightstand and the mirror outside the bathroom was a mess, which made me think of the time actually spent cleaning it. Not bad but not good.

The front desk staff wasn't professional. I called and asked for assistance with early check in and essentially was told no. After coming in for dinner one of the clerks was very upset with a guest who had made inappropriate remarks to her and was expressing that she was going to have her kicked out. When i went to the bar, the bartender was cleaning the glasses never looked up at me and simply did we don't open until 5. The windows in my room were very dirty and the carpets were dirty throughout the hotel. Also it's very inconvenient to need to use your key to use the elevator. I would never stay at this hotel again.

We were in town for the College Football Dukes Mayo Bowl game on the 27th of December. The same day (27th) Marriott decided to have all of the water shut off from 11am to 4pm. No shower, sink, toilets to use. Game didn’t start till 5:30pm. No disclosure prior to booking, no offer of a discount. We asked for one and we were told none available. The staff there was unaware as well! They were as shocked as we were about it. The only information was a piece of paper taped to the front desk. Now, the staff is awesome! Super friendly and helpful! But corporate is terrible! They had a booked out hotel and still didn’t make arrangements to change maintenance or offer us anything for the inconvenience. One couple had their room flooded because of the water, destroyed their clothing and all Aloft did for them was give them the address of a self serve laundry mat and some money to go wash their own clothes! How infuriating! I will never stay here again, which isn’t fair to the staff and is not a reflection of their work. But a direct reflection of Marriott and there lack of communication and care for their patrons. Also, if you decide to go ahead and stay there, be aware that the lobby is on the 5th floor of the building, no where to park street side to get your belongings out and there is ONE elevator for the entire hotel patrons and staff to use to get to the rooms! And it doesn’t work very well at all!

The staff was so pleasant and very helpful at every turn I couldn’t be more thankful for their service. However the room and stay itself was not up to par on top of their being lots of noise in the hallways on my floor. I certainly would not stay here again with many maintenance issues in room and around the property.