The Duke Mansion

Great breakfast and the service was excellent! There was someone there to take care of everything you need! It was also very clean!

As I learned during my stay, The Duke Mansion's primary focus is events; individual guests are secondary. There is no real space outside of your bedroom for your use -- no restaurant, no kiosk, no sitting areas. There is one 'refreshment area', consisting of a water dispenser, Keurig machine, and sofa/chair. This area could also be used by event attendees, so frankly, it was hard not to feel like an intruder most of the time. While the exterior of the inn may warrant it's historical designation, there's nothing I could see about the interior that meets the standard. It's been repurposed so often (e.g. condos), that anything of interest seems lost. In 1915 when the mansion was built, my room would have been given to the companion or the bachelor. It was dingy, had a fraying carpet, some stains, older, worn furniture for atmosphere, and a Hilton-like bathroom. I saw inside some other rooms that looked better so spending more $$$$ may lead to nicer furnishings. To glam up the experience, the bed & bedding were very comfortable, as were the robe and towels. Breakfast was also very good, but not surprisingly (at this point) served in what appeared to be another meeting room. The staff was very friendly but charged the wrong rate, which took 2 days to resolve. The "fitness studio" seemed like a converted storage room and smelled. Overall, a disappointing experience. Be sure to read the FAQs but still take some of it with a grain of salt. I'll conclude by adding "poor WIFI".

Very roomy, clean. Excellent staff. Very warm southern hospitality. Would go back. We would have appreciated a small fridge in the room.

Lovely stay! Beautiful building and gardens. The room and hallways weren’t completely cool which is difficult in the summer. Bathroom was huge and the shower was very nice.

I booked the room as a gift to my parents and paid online. The front desk staff advised me of different information regarding payment. Initially I was told they would use the card on file but when my parents arrived they asked them to pay. I called to question this and was advised they needed a physical card or for me to fill out an authorization form to use the card on file. I was told it would be sent via email. I never received the form via email which resulted in me having to drive to the hotel to process my payment. Once there, the inconsistencies and inconveniences experienced were dismissed. Additionally, my parents had to change rooms during their stay due to the sheets being dirty and the shower leaking. I was very disappointed as I had anticipated a much better experience for them. I also never received the receipt for the stay even after verifying the email it should be sent to upon checkout. I will not go back or recommend anyone to stay here.

5 Stars!!!!! The Duke Mansion was fantastic! Such great hospitality …. Great location…. Great room! The breakfast was phenomenal ! We got the Bananas foster French toast ….. it was out of this world. I highly recommend . If we ever go to Charlotte again this will be where we stay. Southern hospitality at its finest . It was in a nice quiet location and beautiful grounds!