Canopy by Hilton Charlotte SouthPark

Thus was a really nuce hotel. Goid service and very clean

稍新的酒店，南方公園附近不錯的，房間稍小點，週末價格高，晚上樓下party，有點咚咚聲，停車一天要5刀

We’ve stayed here before and liked it. There is very early am construction next door and it’s loud. They also lost their parking lot privileges in the big garage and we parked in a small attached garage. We would stay again because everything is near and walkable.

The Canopy Hotel was exquisite in interior design. The amenities provided were excellent. The onsite restaurant - Fine & Fettle had delicious, convenient breakfast options. I appreciated the availability of filtered water in glass jars to fill during my stay. The hotel staff was pleasant and helpful but sometimes difficult to reach in person after peak hours. Without a bell or any indicator to inform the front desk, we were left standing and waiting for service. The parking garage is atrocious! It was a poorly designed and difficult to navigate for a mid sized SUV or larger. If you get to the end of the garage and do not find a suitable space to park, getting out required backing out of the garage fully through 3 sharp sections or doing a 20 point turn to about face the vehicle - and it cost $10 daily to use the facility. Room service came and made the bed daily if my do not disturb sign was not out and brought fresh towels, however, no clean cups were provided for the water or espresso and the espresso pods were only refilled on my refresh before my last night. The property location was close to shopping and restaurants and walkable and in a fantastic area. Overall, the stay was good and I would stay here again.

Our room was clean and across from the elevator which was loud at times. Front desk staff super nice. Coffee bar staff not very attentive. We just walked away after standing there while 2 employees just ignored us. Area is great! Would stay again but ask for room away from elevator.

I was disappointed with my recent stay, which did not justify the cost. Upon arrival, I encountered several issues including a non-functional air conditioner and television in my room. Despite multiple requests, the hotel staff displayed a lack of concern and it took three attempts before I was relocated to another room. Additionally, the hotel’s location in the midst of a construction zone resulted in incessant noise from early morning until evening, severely disrupting my stay. Parking was another major inconvenience as the hotel’s garage was consistently full, forcing guests to seek alternative parking which is inconveniently reserved for Barclay apartment residents. Although the property hosts one restaurant, options are limited unless you are prepared to drive elsewhere. The customer service was particularly disappointing; staff members often seemed indifferent and unresponsive to greetings or requests for assistance. This lack of hospitality significantly impacted the overall experience.

Overall, this is still a very good hotel in South Park, especially for the price. The staff is friendly, it's well laid out, and it is always very clean. My only complaint is that over time it seems to be in less of a state of good repair. This trip the live TV in our room never worked. But otherwise, it's still very good for the price.

The property does not have a dedicated parking lot so it is a bit inconvenient. But it is free so that helps. Maybe consider a valet option.

Clean, quiet and comfortable. Helpful front desk staff. Close to excellent restaurants and shopping.