Holiday Inn Charlottesville-Monticello

Very nice room. 4 normal pillows on beds, seems to be harder to find places that offer a decent/normal pillow. The room was fairly clean, a rag was left behind by the cleaner who must have forgotten to check prior to leaving.

The property was very nice very clean and I felt very comfortable in the location. The staff was wonderful. They have a limited dining menu, but that was OK with us because we just wanted to have a glass of wine and a little snack. My only complaint was the shower faucet was a little loose and I just told him about that when we checked out. I’m sure they will take care of it.

The room was in poor condition and dirty. Upon arrival, the sink was dirty as well as tub/shower. If that wasn't bad enough, the hotel staff left soiled towels from another room outside our door. When we called to have them removed, they remained there until our checkout the following day. I also attempted to conduct a meeting in the designated working area, but it's located right by the check-in desk with constant traffic to and from the hotel, making it unsuitable as a workspace. Additionally, this hotel is situated right next to a major road, resulting in noise from traffic throughout most of the night due to its thin walls. In addition to hearing our neighbors, the fan/AC unit is incredibly loud and cycles on and off all night based on the temperature setting, causing disruptions. The only positive aspect of our stay was the availability of lemon water at the front desk. I have no intention of staying here again; it's the kind of place where you would check twice to ensure there are no bed bugs.

The hotel was clean. Room seemed updated. The 6th floor hall was dark and could use some brighter lighting. There's a Starbucks next door and huge Wegmans down the street.

Had this been a more $90-126/night property my rating would be better. But for the cost, the room was not put together well, the shower amenities could have been tidied and clearer, the toilet ran once every 20min and the room blinds were disabled. Staff were base helpful but more like a Super 8 level of customer service.

Bartender, she did not want to wait on people. Lousy , customer service skills on her part. Every other staff member worked hard.

Great location, clean room, but room had an odor. Smelled like old musty smoke. Maybe carpet needed to be replaced…

Everything was wonderful. Excellent location to get to all the sites and into downtown. Would definitely stay there again.

I like the hotel itself and staff a lot. What I didn't like is that ******* and Holiday Inn had a lack of communication, and the hotel got overbooked. So the very nice woman at the front desk found us a 2 queen bed room like we asked, but she had to take it from another person who booked the same but had not yet shown up. So I am sure the next customer was not happy. There needs to be better communication between he companies so that the hotel does not get overbooked.