B&B Hotel Chartres Oceane

We spent one night in this hotel and it was a terrible experience. The heating was not working at all, while the outside temperature was below zero. Cold air was blowing directly from the air-conditioning unit, making the room freezing and extremely noisy. The night was unbearable. When we reported the issue to the staff, we specifically asked whether this was normal. We were told that the heating system simply needed time to warm up. We left for dinner and came back more than an hour later, only to find the room still just as cold. Had we been informed from the beginning that the heating would not work properly, we would have changed hotels immediately. Unfortunately, by the time we returned after dinner, it was too late to find another hotel, especially with a young child. Considering the price we paid, these conditions are completely unacceptable. No solution was offered, and despite requesting a refund or at least a commercial gesture, nothing was done. This was our first time staying in a B&B Hotels property, and it will also be the last. I will never stay in a B&B Hotels again.

Easy checking in. Room clean and plenty of space. Comfortable beds. Great service. Breakfast plenty

Tout etait bien sauf soucis de chauffage qui nous a oblige a changer de chambre Et du coup.pas de gel douche

Une bonne nuit et un très bon petit déjeuner sur la route des vacances. Et à moins de 10 minutes du centre de Chartres!

D'aprèsTrip.com, cet hôtel n'a pas voulu que je sois remboursée 2mn après avoir acheté quand je me suis aperçue qu'ils m'avaient mis une autre date que celle pour laquelle je faisais une recherche. Quand on est à 30mn de l'hôtel à 23h30 ce n'est pas le lendemain qu'on a besoin d'une chambre c'est le jour même! Quand je me suis aperçue en recevant la réservation que ce n'était pas la bonne date, j'ai essayé de joindre l'hôtel, impossible. J'ai pu joindre Trip.com qui m'a dit d'aller voir sur place, de prendre une réservation, et que l'échange serait fait entre les réservations. Sauf que quand je suis arrivée sur place, l'hôtel était complet. On a expliqué notre cas au monsieur de garde et il nous a dit que la personne du matin règlerait le problème. On a repris la route et été dormir plus loin. Le lendemain la personne n'a rien fait et et moi j'ai payé 2 nuits au lieu d'une ce que je trouve inadmissible quand on s'aperçoit de l'erreur 1mn après un achat en ligne.

2nd stay in 2 weeks. Used as stop off on trip south. Very convenient and easy to find. Not far from Chartres town centre which is definitely worth a visit - nice chops, cafe's and restaurants. Our new stopover point for the future. Staff helpful and friendly.

Very clean, quiet, great breakfast !!!!

Had a lovely overnight stay here, it’s basic but very clean and we had all we needed for a good overnight stay. We both slept really well, the bed was big enough and very comfy. Would stay here again under similar circumstances

Travelling back from a family holiday in the south and booked this to break the journey up and see Chantres. Was met by the manager who was very friendly and helpful. Nothing was too much trouble. The reception and dining area was well decorated. We had a family room. Having 2 single beds as well as a double worked as we have 2 older children. The rooms are very basic. No fridge or coffee making facilities although when i asked, the manager produced a kettle for me. The biggest let down for us was the area. It’s located on an industrial estate, the view from my room was the motorway. It was too far to walk into town and we really didn’t want to go back in the car after driving for 6 hours and there is nowhere to go within walking distance. As a family on holiday, i wouldn’t go back although it’s perfectly adequate to rest your head if that’s all you want to do. The continental breakfast was nice.