Premier Inn Cheltenham North West

一家人要到Cheltenham 處理事務所以下榻此酒店。酒店規模雖不大，早餐不錯，附近環境清幽，距離regent street 大概10分鐘車程，且走路距離有頗多食肆，走不到5分鐘就有大超市lidl。我們到訪期間正值熱浪，房間西斜沒有冷氣，室內比室外還熱，酒店提供的風扇雖然可以轉動，但是吹出來的風沒有什麼降溫效果。

We were booked to stay 2 nights - but after 1 night we felt we could not stay another night - so we checked out the following day. The room was too hot - and even though they gave us a small fan which we had on all night - and kept the bedroom window as far open as possible all night - the room temperature never fell below 28.5 degrees!! We had little sleep at all. The rooms have no air conditioning. Even the corridor outside the room was really warm!! Next morning at breakfast we spoke to another guest who had the same experience as us - so it was not just our room. On top of this -when we went to reception to check out early and complained why we were leaving early - they man on reception actively encouraged us to write a bad review - because in his words - he had already spoken to a number of other guests that day who had all complained to him that their rooms were too hot!!!! His thinking was that if he got every one to write bad reviews - then maybe Premier Inn would do something about it!!! So even Premier Inn's own staff know there are issues with this place!!

We have just returned from 5 nights at this hotel. The grounds are tatty and picnic tables falling apart. Our room had an awful view of grotty outbuildings. The restaurant was only serving a very basic menu and the bar was very poorly stocked and expensive. We didn't have a cooked breakfast on two days out of five that we ordered as the chef didn't turn up. Our room was 30 degrees and very uncomfortable to sleep as only a fan and the window opened only a short way . No air conditioning . We slept badly the whole stay . The towels are rough and pillows not very comfortable. We used to love Premier Inn but feel its gone downhill so badly and we will probably not trust them again now. The whole building feels tired and unloved. Staff are friendly though but feel they have lost their mojo and we didnt see anyone in reception at all when we checked out. It's also almost impossible to get anyone on the phone . Nobody answers. We tried so many times before we went to ask something but had to give up. Our stay there spoiled our holiday.