Hotel Nikko Chengdu Yixin Lake

Девин — лучший служащий на стойке регистрации, которого я когда-либо встречал в отеле. Он чрезвычайно профессионален и эффективен в процессе регистрации. В то же время он может подробно ответить на все мои вопросы и правильно обработать каждую деталь. На его лице всегда светится теплая и дружелюбная улыбка, от которой люди чувствуют себя весенним ветерком, как только подходят к стойке регистрации. Когда я был сбит с толку окружающими туристическими достопримечательностями, Девин взял на себя инициативу и предоставил мне подробные и практические гиды, а также внимательно помог мне спланировать лучший маршрут тура. Его способность реагировать на чрезвычайные ситуации также заслуживает похвалы. Как только в гостиничной системе произошел временный сбой, он вел дела вручную и организованно, терпеливо объясняя и извиняясь перед ожидающими гостями, что сняло всеобщее беспокойство. Высококачественный сервис Девина, несомненно, значительно улучшил имидж и качество всего отеля, позволяя каждому гостю почувствовать себя как дома вдали от дома.

Unfortunately, the hotel as right now is quite far from omotenashi concept it has. The hotel itself is newly built and has hands down great Japanese-style design of all public places. Rooms are also beautiful, despite very strange Japanese sockets instead of Chinese one ( the room has only 1 (!) local socket in bathroom). Why it was done - huge secret for me. Swimming pool is nice, but staff there cannot provide swimming caps smoothly, showers get easily clogged, though facilities are new. Reception process is also very hectic, especially on the check in stage - wait time for this number of people (very moderate at 23.00) was totally unacceptable for 5 star. The process itself was not smooth as well. Last points are the best and the worst parts of the hotel. The best is breakfast, which was very good both in terms of variety and quality of food. At the Nikko hotels level that I have stayed in Japan. Nothing bad to say about everything related to food. The worst part is location - as of May 2025 - it is simply construction site all around the hotel. It is hard to get to the hotel, hard to order taxi as it takes a lot of time to find a way to you. If you come via taxi, 3 out 4 times we were brought to the building next by and need to go through the underground parking to get to the hotel, as normal passage is blocked by construction. Just get across the street to the mall on the opposite side of the road is 1.5 km walking. So you are literally isolated from the rest of the city. I have booked this hotel due to May holidays peak prices and relative proximity to the area around Global trade center mall, but due to the road repairs it also have taken far more time than it should. All in all, may be if you want a hotel for a night to have a rest between you r long transfer flights and are not going into the city - it is ok option. Other than that - I would not recommend at this point of time.

Nice and modern hotel, friendly staff. You actually offer late checkout which is plus. Will stay here again