Extended Stay America Suites - Philadelphia - Cherry Hill

Terrible hotel, not worth your time or money! I didn't even stay and was charged. I booked a reservation in the car on my way to the hotel. Upon arrival I walked in and was so disappointed. The the hotel reeked of cigarette smoke. The front desk staff was very friendly, professional, knowledgeable and was very accommodating. However, after reading a sign at the front desk that stated there is a $250 fine for smoking in the room when the entire hotel smelled of smoke and after surveying the hotel surroundings I declined to continue with my reservation. I tried to immediately cancel my reservation with ******* once I got at the location but was unable to do so due to the time frame and was charged for a reservation the next morning even though I didn't stay. Horrible experience never again.

The gentleman who checked us in was extremely friendly and personable!

Room smelled like cigarettes walking through the door, floors in both kitchenette and bathroom were dirty and sticky. Some syrupy orange stuff on the bathroom floors. No dishes, no hair dyed yet the holder for the hair dryer was there, moldy brown type stuff on the ceiling above the shower, door handle to the bathroom came right off when trying to open the door, dim, unlit hallways, and did not feel safe overall.

after a long day out at atco raceway we checked in and didnt sleep good the bed was hard I woke up with body aches the room smell was like petty bad I woke up thinking they have a good breakfast and there was only coffee and hot water for the oa**eal the water was dirty I would never stay there I wouldn't recommended to anybody the rooms are old style they don't have an ice machine very horrible experience

Bed was horrible and pillows were even worse.

Kinda small but very nice for the value def better than anything else in the are for sure

I travel a lot, and this may be one of the worst properties I've stayed at, Entire hotel was dirty and smelled like cigarette and pot smoke, The cabinet doors in the kitchenette were hanging off the hinges, there were burn marks all over the carpet, TV remote did not work. The "continental" breakfast was granola bars and oat meal, that was it. First time I ever checked out of a hotel after having checked in.

Upon check in I go in my room and everything is broken! From the cabinets to the curtains. There was no tissue or tissue holder in bathroom after a long drive. No cups or face tissues! And worst of all there was huge blood stain on pillow covered with a pillow case! Also blood stain on bed. Front desk staff only offered to change pillow! I was delirious! Manager wasn’t around! Then I was offered another room which was much better but bed was like sleeping on exposed springs. I hurt my knee just by kneeling on bed! Worst ever! Never choose extended stays again!

Keisha was excellent. She made my stay a pleasant and positive experience and was very helpful and personable.