Crewe Hall Hotel & Spa - Cheshire

**Hotel Review: Crewe Hall Hotel and Spa, Cheshire** As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience: **Location:** The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience. **Arrival and Service:** Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation. **Room Quality:** On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay. **Room Service:** One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay. **Dining:** The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day. **Overall Impression:** While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.

Beautiful grounds and building, lovely leisure facilities including the pool and steam room. Very nice stay would recommend.

Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read. reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent. generally Very disappointed.