Hyatt Place Richmond Arboretum

The good: service was great - the front desk manager works incredibly hard to help guests check in while managing the food and bar area. Understaffed for the volume of business. The bad: This property is rundown and outdated. Chipped paint, old tech, mismatched outlet covers and lamps, and just tired. Front doors grind open with a sound not unlike a plane warming up for takeoff. Exercise room has rusted weights and lacks cleaning wipes. You have to pay for parking even though it’s not a high traffic area. Would not stay again.

First hotel experience with a newborn. Clean, quiet, great hotel! Would stay again! Don’t love paying for parking but the room was such a great price i didn’t mind!

This is a small thing, but the luggage carts that you use to transport the luggage from your car to the room were dirty--the rails and places where you put your hands were sticky and encrusted with something. Maybe it had just happened before I used them, but it was kind of gross. But that was the only problem--everything else was very cool! The staff was friendly and attentive, and went our of their way to make me feel comfortable as a woman traveling alone.

9pm quiet time was not enforced! Also, eventhough parking was not in a separate parking garage, we still had to pay $10 for a parking space and they had parking on their own property in a suburban area.

FYI there is a $75 pet fee if you are traveling with dogs which would have been nice to know before we booked. The Continental breakfast wasn't that impressive. Eggs were not very tasty, no sausage or bacon. My coffee was lukewarm. My daughter had the waffles which she said was good. The yogurt was ok. The room was a very nice size, beds were small and the pillows weren't comfortable, my husband said. Something kept happening with the thermostat during the night it cut off and it got hot in the room. It's $9 to park in the stupid hotel parking lot, we are definitely not staying at this hotel again

Was $20 to park at the lot even though there’s no reason to require it as there’s plenty of parking around the area. Was not told of the charge beforehand.

Had a reservation for two double beds. By the time I got there somehow my booking had changed to a king bed. Was told no double beds available. Front desk staff/manager was extremely rude. Room was right by an icemaker and was extremely loud. The thermostat stopped working after a certain time in room got extremely hot. Tried to get extra pillows and was told none were available. Parking was very scarce and had to park far away from my room. Will definitely never stay at this hotel again!

My stay was good had to walk an fine the ice machine which I was on the 6th floor an had to walk to go to the 3rd floor was crazy!!! Never had to Pay to park my car in a Hotel parking lot $9 really..Hair was in the shower had to clean it .. that’s why I bring my own. Cleaning Supplies

Check in was weird. The young man at the counter spoke in a very low voice and mumbled a LOT! It was very difficult to understand him. Parking fee is $9 per day, which is crazy for the location. Breakfast was horrible! Starts at 6:30am, but the hot food wasnt set out til 7:30. The set up looked trashy. I'm assuming you were understaffed, because everything was out. We chose not to eat because it looked like an unsanitary, disorganized mess. So we just wanted some coffee. There was less than 1/4 cup between the TWO urns. Only decaf available. We went to McDonald's. The room was comfortable and clean. The low score for cleanliness was based on the breakfast set up. And the young man working the front desk, brought "fresh" silverware to the breakfast area, pressed against his jacket. Very unsanitary.