TownePlace Suites Cheyenne Southwest/Downtown Area

Food and trash was left, no soap in the bathroom. Disappointed, for the money i paid i expected a clean room.

The hotel was clean the staff was nice our TV did not work did not have any volume our check-in time was later than it was supposed to be but the all-overs day was nice.

We come to Cheyenne every year. This was our first time at this hotel but it definitely won’t be our last. The staff was so helpful and friendly. Loved the breakfast. Having a kitchen and full size fridge in the room was so helpful for a longer stay.

Dated but doable. Great staff!! Quiet. Has everything you need.

really disappointed in the overall quality of service and condition of hotel, an embarrassment for Marriott, and an abomination to pay $300 for this. Crib not available as advertised, broken furniture patched with dangerous screws, no high chair (only a broken one) available in restaurant and not a whiff of chlorine in the pool. Elevator alarms ringing when we loaded a few bags. Also, 'Downtown area' is just a dang lie, this was off in the middle of nowhere. Being short-staffed is one thing, and there were a few folks there trying to make it work, but charging $300 a night for a broken hotel is just horsesh*t.

Staff was very eager to help, and super friendly. The breakfast was alright, but could have had had at least a few more options for people with gluten allergies. (Which my wife suffers from) Still, you can't beat free.

The hotel is very nice. The only problem we had was the battery in the door died but it was at one in the morning and I was asleep and my husband couldn't get in. Went to the desk an the gentleman came up but didn't know what to do. I heard him an let him in. They fixed it the following morning. Other than that it was great

BEWARE!!!! Booked hotel through ******* a month in advance to arriving, also paid through ******* at booking time. Reserved a studio w/2 queen beds. Check in went well. When we entered our room it was a studio w/1 king bed & small love seat. Mind you we had 3 adults, one being my son that is over 6 foot. Went back to front desk, gentleman said that was the only room they had. Reservation means nothing to this hotel apparently. I asked for a manager, he did call someone. His response was, another employee on the day shift had changed the reservation & that was the only room left!! It was graduation weekend and no other rooms in the town. We made due. I was very angry. They billed my credit card for my stay after I had already paid through *******!!! Tried for 3 days after check out to reach a manager, left message on voicemail. Nothing. I have reached out to ******* and they are also trying to help me by trying to contact the hotel. GOOD LUCK!!

It was nice that it was close to downtown and quiet. Room and bed was very nice.