Shangri-La Chiang Mai

The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.

酒店位置在市中心，去哪裡都很方便。酒店泳池非常好，很乾淨，能玩一個下午。酒店客服態度很好，會主動幫忙。

香格里拉品牌，硬件可以畢竟那麼多年了，帶小孩可以去住，雙床是1.3以上，游泳池餐廳都很大。但是位置稍為偏遠，去古城其他地方需要打車。服務總體不錯，就是辦理入住時候跟你推銷升級服務，拒絕以後給你一個三樓最低層的房間，跟他說我訂的是泳池景觀房，最低是4樓，結果他說我給妳升級了房型，這比你之前的要大。我堅決拒絕！這種操作已經有其他人在評論上提到過，所謂的升級是給一個完全沒有景觀看屋頂的房間，還要對著馬路巨吵，希望大家不要上當。後來給回一個5樓的泳池景觀房，剛入住就發現一隻蟑螂。後面轉到古城酒店，真是方便乾淨多了！

酒店雖然有點老舊，但是該有的設施都有，而且對家庭非常友好。入住有加床，小童用具，還有歡迎點心。這次還經歷了清邁洪水，酒店特別好，盡力安排了轉移並且入住了其他同級別酒店。

房間直麪素貼山，小城盡收眼底，設施雖然年久但是保養還可以，香記傳統古樸風。早餐豐盛美味，服務到位。親子設施齊全，帶娃無壓力。做spa的小院子古雅靜謐。

清邁香格里拉離清邁國際機場很近，靠近古城，去周邊都很方便，酒店挺大房間也多，地平線俱樂部房間在11樓辦理，全天可以在這裏吃吃喝喝挺愜意，pat和sarah的服務非常好，對客人都非常熱情友好。