137 Pillars House

我用一個月種草這個酒店，用3個小時、損失5000餘元、拉家帶口逃離了這個酒店。我知道再好的酒店也都會有問題，重點是怎麼解決。對顧客體驗的極不重視不會讓你獲得成功。 帶着母親和兩個孩子定了兩晚兩間1萬餘元，中午12點進入房間2分鐘，電路故障：房間沒電了！40度的温度我們在屋裡忍耐，數名工人出出進進，直到我們完全沒有耐心，問能不能換房，那個講中文的服務員來一句：這個房型沒有了，其他是要升級的！然後就不搭理你了。我們繼續等待冒着高温，那個女的就一直催我們去吃飯，我們冒着高温出去吃飯，那邊很偏僻啥都沒有，好不容易找了一個地方吃完回去仍然在修。這種情況還不給換房簡直天理難容，我開始與他理論，那女的離我很近突然雙手合十對着我拍了一大巴掌，大喊了一聲：你聽我説！把我嚇了一大跳，他説讓們去別的房間等，修好再回來卻給不出一個修好的時間。在我們的再三要求下他們很不情願的給換了兩個房，結果進去後兩個屋子都超級熱，室內33度，空調半小時都沒有一絲涼氣，給中文那個女的發微信根本不回，跑去前台找他們，那女的過來反覆狡辯是外面太熱，承認空調不製冷很難嗎？然後他們又要派工人來檢查，之後就開始擺爛了，沒人再過問。然後我又去前台找，來一個男的，他還是説催人來檢查。也就是説折騰到三點，他們從一個壞房給我們換到了另一個壞房。我們忍無可忍，孩子大人都大汗淋漓，心情大損，憤怒無比，直接打包行李走了，是的，我們被逼走了，我們是來度假的，不是來這裏浪費時間的。路過前台時他們很多人看着我們離開無人問津，冷漠如冰。 他們從始至終毫無歉意，攜程用了兩天時間讓他們把款退了，他就是不退，在攜程的不懈努力下他才同意退一半，不知羞恥，敢問有哪個金鑽酒店都把客人逼走了不僅沒一句歉意還好意思坑顧客錢。一個酒店到底咋樣，衹有在出現問題時你才看得出來！不要讓這種無德酒店毀了你的心情還坑了你的錢。

All in all a very disappointing experience. Here’s an overview of my experience: - room(s): booked the Borneo suite (room #6) located on the ground floor. First impression highly negative as the room had a strong stench of humidity which literally took me by the throat. We had to move to another room after the second evening because the other travelling party was sick due to (allergy / asthma attack / constant coughing) the disgusting smell permeating every area of the room. We finally moved on the third day to room 8 which is one level just above room #6. Although not perfect, it was certainly an improvement. Probably because the room benefits from more sun exposure. The heritage style of the bathroom is very nice but obviously takes a backseat to the horrendous sanitary condition of the room. I was a bit underwhelmed by the staff reaction to our predicament since the first reaction was to suggest adding a dehumidifier in the original room. Only after intimating we would leave the hotel did we get a change of room. Overall, this is probably the worst room experience I’ve ever had (that includes cheap hotels during my student days) and I find it stunning that rooms which are clearly not fit for occupation are offered to clients especially considering the hotel seemed relatively empty. We ultimately left one day before since we were left with health issues and had to spend most of the time on the terrace. - facilities: (a) the swimming pool looks nice if you’re an instagram type but I didn’t manage to use it since it was not heated (there is little to no sun exposure at least in the afternoon so quite chilly), (b) the gym is fine if you stick to stationary bike or treadmill. The weights / machines section is essentially non-existent. Went to a professional and well equipped gym (Pump gym) about 25mn walk from the hotel (brisk pace) which charges THB 100 per session. - restaurant: from a visual perspective the restaurant looks nice (there’s only one I believe). The breakfast lacked in terms of variety but the quality was pretty good. Tried an in-room service the last evening as we were too exhausted to exert ourselves to walk to the restaurant. The food was OK but nothing special. Try Wanlamum near by which offers good Thai food at decent price and a nice setting by the river. - hotel premises: the hotel, the garden area and the bar / restaurant look great. Found it annoying that the cleaning staff spends the whole day cleaning the leafs in the garden area. You get this constant broom sound from very early morning. - service: found it to be uneven. The staff at the restaurant were very nice and helpful. Didn’t like being pitched twice an airport transfer at THB 1,100 (the airport is about 15 mn away). Do yourself a favour and just use Grab. The only compensation we were given for our lousy experience was a write off for a 5mn local call from the room fixed line phone. Never saw anybody from management taking an interest in our predicament. - location: the hotel is not exactly close to the city’s areas of interest but very straightforward to move around by ordering a car via Grab. It pains me to write such a negative review since I really wanted to like this place but our whole trip in Chiang Mai was completely wasted as my travel companion didn’t have the energy to move around after the second day and we had to cancel all our plans including excursions. It’s now 3 days since leaving the hotel and we have yet to be entirely on our feet due to the health issues we picked up and the rest of our trip in Thailand in likewise totally ruined. I’m sure some people will like the hotel (maybe some of the rooms with better sun exposure do not stink as much) but if you have issues such as asthma, allergies or maybe you are a person of a certain age I would highly suggest you try another hotel especially when you consider this is one of most expensive hotel in the Chiang Mai region.

Very nice quiet location, great service and amenities. Room is very sizeable and location is ok. Very happy and would recommend instead of four seasons! The spa was also very good!! Definitely recommend

Great, highly recommended! Tucky is very enthusiastic

非常滿意的一次入住體驗，小而精緻的酒店，下次去清邁還會住！

很少寫酒店評論 但是這個一定要寫。 非常好的酒店，服務有温度。 服務人員會想到很小的細節。 女兒早上賴床，早餐經理會準備打包盒，幫我們給女兒準備早餐帶回去。 安排行程有問必答。 在清邁遇到了歷史最大洪水，一切行程都被打亂。 酒店在重災區， 從頭到尾都為我們考慮，儘自己最大力量安排。 我們坐着小船，由四個酒店服務員，包括一名副經理，在齊胸的水裡推着船，經過一個小時才到陸地。 酒店安排了其他酒店，帶我們脱離困境。 非常感謝你們。 記憶深刻的酒店！