Kite Hostel

Worst ever! I've been to almost all counties of Taiwan. Never had such problem. They messaged for the payment even though Agoda said to pay upon arrival. They said it's holiday so they are fully booked. It took me long to check my emails as I'm preparing for this long trip. And I booked everything through Agoda to make it smoothly. They messaged 3/17 Then they gave 3/19 as deadline. I was trying to pay it through Agoda as I cant read much Chinese and dont have Tw bank. I successfully asked someone to help me pay by 3/27. I sent the receipt to them, and asked them couple of times to confirm it. No reply. I wasted too much time contacting them then a friend was able to help find their number. But no reply. The same day, April 1. Before leaving Tainan, I asked a staff from a coffee shop to help me call them. The number they put is wrong. Or maybe staff's number. Then the person gave a new one. So the girl helped me call again. They said it's confirmed and just waiting for my arrival. (I can stay a night more in Tainan so if it didnt go well, it's ok.) They even asked for the transaction code. Upon arrival at 9+pm, did my best to make it fast, they said they can,only provide different type. I said how different. They said just look first cos it's hard to explain. Upon seeing... elevated floor, with 4 thin mattresses, no curtains or any divider, like 10 inch gap only. Then they were asking me if I like to get it or not. They will give back 100 ntd as compensation. There's 3 other guys there. What I booked is a cheap bunk bed. Not like this. I had no choice cos it's holiday and no place to stay. So I just said OK (with a poker face on) just to have a place to put my stuff first. I walked for around 15mins from the station. After that I went to the police station using uBike cos I'm so tired already. To infrom them about the scam of this business. They escorted me to go there and they were also surprised with the situation. Then they helped me go to the police station to fix things and look for a place. They called them and said I will give back the key and they refund my money. So happy to leace that hell place. Re the place, Like what other says, it's really hard to pass through as they have flower and joss papers everywhere. It's quite near the night market though. They are not that friendly too. I ended up staying in a cheap room nearby the train station. They are not in Agoda. Slightly higher price but own room. Kudos to the Chiayi Police Bureau and Chiayi Changrong Police Station.

風箏旅人旅舍工作人員的處理態度很差、愛理不理的。 過去住宿的旅客要有心裡準備房型跟你訂的很不一樣，環境跟網路上看的圖片都不一樣。 你們訂到房間快到時一定要先做確認，不然到時有可能隨意被退訂，以免影響了你們的旅遊行程跟心情。 如遇到需要退費的時候，你們要積極的要款，不然有得等了，會一直拖一直拖，拖到你氣到不行。 打電話去詢問退款事宜，她們會讓你還沒有機會問話就直接將電話掛掉，讓人非常的傻眼又無言，真的還沒遇過這麼差勁又擺爛的民宿。