Holiday Inn Express & Suites CHILDRESS by IHG

Just a road trip rest stop this time. I saw a lot of bad or disappointing reviews for this location that caused us some concerns when booking. Our visit was very good. The check in receptionist when we arrived close to 8pm on Friday Aug. 23, 2024, was just Great. She was friendly, welcoming and pleasant to deal with. The room was clean and had all the items you would expect to be furnished. The only problem we had during our visit was a cold shower. We later learned that a water pipe had broken and was repaired as soon as possible. We initially thought it was an excess demand issue due to all the firefighters that were staying at the hotel and arriving around the same time. Things like this happen from time to time. If you are a homeowner you can understand that there are things the hotel can't control. If the issue had gone on for over a day, I would have expected compensation. But they took care of the issue as soon as they learned about it, even working at night. That's all they can really do. Our check out receptionist at 640am Saturday was just as pleasant and informative as the young lady that checked us in. Breakfast was exactly fine and exactly what we have come to expect from staying at many other HI Express locations. We will be returning to this hotel int he future!

Great staff and very clean room. However we were given a room with a sink and bathtub that would not drain. The shower had a large crack in it as well. As much as we paid for our one night (which was a bit ridiculous in price but only decent hotel available), the sink and bathtub should have worked properly. The staff being so friendly and attentive is the only reason it was 3 stars and not lower.

Toilet in room wasn’t clean, bathroom over all wasn’t very clean. Remote for Tv wasn’t working. Not the hotels fault but there was a blood curdling scream in the hallway for 30 min, never heard anything like it before. Wasn’t able to check on what was happening , being I had two small children sleeping through it and didn’t want them to wake up. All in all one of the not best stays I have had at hotels.

We enjoyed a great stay at the Holiday Inn Express in Childress. The room and bathroom were very clean. The bed was very comfortable and the Front desk clerk was very nice and helpful. I definitely recommend and we will stay again when we are in the area.He

Nice overnight on 287. Far enough off the highway to not hear the trucks. Breakfast was the usual fare.

Large clean room (suite). Travelled with pet. Easy off the highway stop. Second time staying here, and would stay again.

The staff was great. Check-in and out was a breeze. The room was very clean. The location was quiet with a very well lit parking lot and close to restaurants and stores.

I stayed 4 nights. The best breakfast I have ever had at a hotel. The room and service was not up to par with the price paid though. The refrigerator never stopped running and it froze everything I put in it even after placing food at different heights / shelves and trying different thermostat settings. The rooms do not keep out noise. You can hear talking through the walls and doors closing will keep you up all night without ear plugs. Childress is busy right now with AI data centers under construction but for the price paid the room construction should be better to make the rooms more quiet. The maid service was inconsistent. One evening when I came back the trash can had been emptied but no bag was replaced and I did not want to use it without a bag and make the can itself dirty as that would be disrespectful. They would also replace the bathroom rug each day but not the other towels and rags. The window blind was always left cracked about 8 inches and you could not tell as there is another slightly see-thru drape that covers it. It is hard to notice if you return to your room when dark and it looks right into the bed, so someone outside got to see a show until I noticed after the 2nd night. I closed it and someone kept opening it slightly every day. Just keep it closed if the guest closes it.

Double charged for a prepaid trip cancelation. Will NEVER do that again.