Best Western Childress West Hotel

My room smelled like smoke. It’s supposed to be non smoking. The hall floor was filthy. The back door was broken. Just not well taken care esp for a new hotel.

No elevator even though there were signs indicating an elevator. Both room keys stopped working. Breakfast juice machine out of order.

The shower was dirty. Black on the sides and on the bathroom door as well as the door to the room. Friendly staff - not very well cleaned.

Our room was next to the highway and the traffic was really loud. No staff around to help with questions.

I was excited about the indoor pool for the kids but the pool was freezing. We could not get in past our feet. That was disappointing. There were stains on the towels and pillows. I thought paying a higher price on a hotel would mean better quality but that was not the case. Very disappointing, will not go back.

We had a wonderful stay. Our first room was extremely noisy being roadside. But we were able to change to a much quieter room that was comfortable and spacious. Good breafast and helpful staff.

This was a last minute stay because we were evacuated from our first hotel due to smoke from the Texas fire. We arrived in Childress along with many others who were evacuated from their homes. The desk was was handled by a very calm, efficient man who I think may have been the manager. I have never stayed at a Best Western so I was pleasantly surprised. The room was large and immaculate. In our 7 nights of traveling this was one of the best. The little freezer in our refrigerator actually worked. I suspect the hotel was full but when I went to breakfast the dining area was clean and we were still able to find something to eat. I can’t praise the staff enough for how they handled themselves under pressure.

I had a great experience. Rooms were exceptional. Decor was beautiful. Rug in the hallway had beautiful, soothing patterns and colors. Staff was helpful and friendly. Was only going to stay one night but stayed another night. I needed to unwind from stress of my move.

Wish the back door to the hotel had been secure. A key wasn't need to open the door.