Stonehenge Hostel - YHA Affliated

This is a great self catering hostel. Bedrooms and bedding were clean and good showers, and the staff member, Mel, was friendly. There is a self catering kitchen with 2 cookers, two microwaves and 2 kettles, so we never had to wait to use equipment. There’s no options for cooked meals at the hostel, despite mention of them being available by prior arrangement - there’s just no staff around in the morning who would provide this. Amesbury has shops, supermarkets and takeaways, so this wasn’t a problem for us. The hostel is well located for Stonehenge and Salisbury, which had a great market when we went. Our children loved the free farm access, feeding the animals and playing in the woodland playground in the day, and using the sandpit and trampoline after hours, when the farm was closed.

I/we stay in many hostels. I know hostels offer value-only accommodation, our expectations are modest. This hostel has a poor state of upkeep and exceptionally poor customer service. Yesterday (and for sure I could have expressed myself more constructively) I went to the staffer (Will) on reception and explained that I would be leaving a bad review: Because our en-suite shower was tepid, the bathroom mirror light and shaving point did not work, broken toilet seat, no where aside from beds to unpack our vanity bags, no bin and all of the installed reading lights neither wired nor working. The uninterested staffer shrugged their shoulders, said “I don’t care” and advised that I could use a communal shower. After taking a moment, I countered that as the member of staff he should care, we’d booked en-suite expecting the en-suite to be as advertised, and that he could be offering solutions to the raised problems - for example calling a plumber for the tepid shower, calling an electrician for the faulty shaving-mirror/vanity-light, offering a bin, repairing broken toilet seat etc. The staffer’s response was a further shrug and his unhelpful comment of “I don’t like the hostel anyway”. The following morning all of the sockets were faulty in the kitchen meaning no kettle, microwave or toaster availability for breakfast. No staffer, a notice advised to phone a mobile if any problems: I did, explaining the problems. All I was advised is that neither a staffer nor manager would be onsite for at least 20 minutes. I and another guest tried to find circuit boards to check ‘breaker switches’: The other guest found the kitchen one, reset the switch and the kitchen sockets power was restored. Bedding was clean, unpleasant eating area. I doubt I’ll be rebooking this hostel, which is a shame because its setting and location are nice: My advice would be to spend a bit more money and avoid the disappointment of staying in the hostel.

Beds was OK and comfy was just surprised at the price was 100 pound for 3 of us I always thought hostels were cheaper tge nxt either stayed at another hotel for 70 for all 3 of us with breakfast don't think be using hostels again worked out over 30 odd pound each