New Century Resort Qiandao Lake Hangzhou

Hotel is located next to the lake with excellent views. Rooms are very big and clean. Staff are very friendly and supportive. Being a foreigner, language was a problem, however they supported us well, helped us in arranging for vegetarian dishes for dinner which wasn’t in the menu. So many facilities to enjoy and spend good time with family like small animal zoo, indoor and outdoor play areas, swimming pool etc., Food is so tasty and cost js very reasonable.

Very local. The staff at the buffet was very friendly, however there aren’t many options for foreigners for breakfast and dinner, but that’s the case in the whole town. NOT for a couple with no children, unless it’s off holiday season, then it’s perfect for a 2-3 days getaway. Holiday season it’s too noisy.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

Great place for families, buffet dinner was also good, many tasty options. The shuttle to the railway is convenient,although the Concierge booked the wrong shuttle time,she drove us to the railway station so we won't miss our train. Indoor Playland was big compared to other hotels. Many activities such as paddle boat,kayak and jetski. This place will be good during Summer because of the outdoor pools

Very nice scenery

Good hotel

Good for families, but the service should be improved

這裏的服務真是好幾次驚到我了。首先入住的時候就把三個房間都升級到五樓的中央湖景房（圖一），二是樑阿姨開夜床的時候注意到有小朋友就每天都有放可愛的毛巾小動物（圖三），三是樑阿姨看到桌上放着暑假作業，特意為小朋友換了適合書寫的燈泡（這個真的驚到我了，住那麼多酒店從來沒遇到過），四是萌寵樂園孔雀換毛，樑阿姨還特意揀了兩根送給我們（圖四，作為成年人的我也是第一次拿到孔雀羽毛，超開心）五是退房的時候每個房間送了一大袋零食飲料（圖六）。暑假人還是很多的，早上自助餐廳爆滿，錯峯會好一點，還是比較豐盛的（圖五）。晚上有自助也有點餐，自助建議5：30開了就早點去，有些東西拿完不補。3樓點餐感覺有點貴，出去吃的話推薦（魚加土菜館）。孩子玩了户外泳池，萌寵樂園，非常開心。大堂有時候也有活動，有氣球啊，茉莉手環。房間有小朋友洗漱沐浴用品。開車到天嶼山或者水下古城都不遠。

房間不是很大，但功能還是齊全的。設施有點舊了，房間空調出了點問題，設定了27度結果越來越冷，早上起來看衹有23度，擔心讓小孩感冒。其餘都還不錯，重點要誇獎打掃衞生的樑阿姨，用毛巾給小朋友做了不同的造型，服務也很到位。