Akra Fethiye the Residence Tui Blue Sensatori - Ultra All Inclusive - Adults Only

Where do I start?! Our daughter and son-in-law highly recommended we booked The all-inclusive++++ Residence for our 20th wedding anniversary holiday, and I am soooo glad we took their advice. We booked a Penthouse room for 9 nights, flying with EasyJet from Edinburgh, and we splashed out and booked a private return transfer with DM Transfers from Dalaman airport. The transfer was perfect, and more like a limousine with chilled water, tv and wi-fi to enjoy. On arrival at The Residence, we were greeted and ushered to a personal check-in with chilled facial towels, champagne and chocolates, while our luggage was discreetly whisked away to our room for us. We were walked to our room, with the young lady explaining the bars and restaurants to us. Our room was absolutely perfect (we were in 4534) overlooking the immaculately maintained pools with views out to the sea. The penthouses have a private jacuzzi on the balcony along with a double rattan sunbed, table and 2 chairs with a huge rollable parasol which is invaluable in the heat of the day! Our room had a huge bed, balloons and pillow scent and a chilled bottle of Prosecco waiting for us along with a beautiful strawberry heart-shaped cake, as the hotel knew we were celebrating our 20th wedding anniversary while we were there. Apart from that amazing start, the room had its own lounge area with a jacuzzi bath, double sink vanity units, separate shower and toilet, separate dressing room and every single luxury you can imagine - Kraft paper-packaged bath hats, sewing kits, razor and shaving kits, loofah, toothbrushes, amazing scented hand wash and shower gels and body lotions, dressing gowns and slippers, yoga mats and beach bags, hair driers and hair straighteners, USB points and a UK plug point, iron & ironing board, and so much more. In the room you also had a bar area with 1/2 bottles of whisky, gin, vodka, waters and a bottle of wine, and a fully stocked fridge with water, beer, orange juice, ginger ale and milk, along with a kettle, Nespresso coffee machine and pods. All this is refreshed daily, so as you finish a bottle of anything, they will just replace it the next day free of charge. Every day the maid will come in and change the towels and re-make and change the bed, refreshing any toiletries you have used. Then you'll have a visit from the bar man re-stocking your drinks, and then later in the evening while you are out enjoying cocktails and evening meal, housekeeping will return and re-make the bed and do a turn-down service, put the ambient lights on and air conditioning if the room is too warm and close the curtains and re-stock the towels. The amazing staff in the hotel make you feel you are staying in a hotel where you are truly welcome, and you are! From the reception staff to the maids to the pool staff to the restaurant and cocktail staff - without exception they are so friendly and nothing is too much trouble. The food in the restaurants is delicious, and a la carte in

We visited here in late September for my birthday and overall it was a lovely stay. Pros: - The service in this hotel is probably one of the main reasons people keep coming back, all the staff were attentive, friendly and extremely helpful. We never felt that anything was too much trouble or that you were inconveniencing them. - The room was amazing, we booked a penthouse suite which was large, beautifully furnished and well presented. I truly feel that although the extra space was nice I would have been just as happy with a standard room. The added extra of a walk in wardrobe come dressing room was a lovely touch. The only slightly strange issue was that the bath was directly in front of the main entrance which did seem a bit odd but that may have just been me. The cleaners and people stocking the mini bar were excellent, and it's probably the cleanest hotel we have ever stayed in. - Drinks were plentiful and free flowing if you wanted them, the cocktails were excellent and the wine drinkable although I'm a bit of a white wine and prosecco snob and did think these were slightly lacking. - Pool area was amazing, I spent the sunny days floating round the pool with drink and kindle in hand, even getting poolside service from the staff for drinks which was a lovely touch. The water although extremely cold was very refreshing although I did hear a lot of complaints around the pool that it was far too cold to spend any amount of time in. It never felt cramped and although we often didn't come down to the pool until after 10am didn't have a problem finding empty sun loungers. It did seem that there were bed hoggers who would put there towel down and then disappear for hours which was a bit frustrating. The swim up bar was great and the staff always happy to accommodate any request, mine being wine in a tumbler so it could fit in my floaty drinks holder! - Cabana day was excellent, the service was amazing with nothing being too much trouble, food and drink were ordered through a QR code and brought to the cabana which I thought was a great touch. We had booked a cabana again after this but unfortunately the weather had other ideas. Cons: - We had 3 days of torrential rain and if like my husband find it hard to entertain yourself you will be bored, there was very little to do in the hotel which didn't involve eating and drinking. I know this is very much a first world problem but did make the days very long. - The food although varied due to the theme nights did get very samey after a couple of days. I found the food either quite bland or very overwhelmed with different herbs which masked the true flavour of the food. I am in no way a picky and always found something to eat but did get bored by the end of the trip. We visited the buffet next door and found the food to be really good for a buffet restaurant, although the service was nowhere near as good. - Communication methods in my opinion could be improved as having to phone guest relations for ever