Novus Jiva Anyer Villa, Resort & Spa

Отличный отель В этом отеле очень чистые номера, все очень чисто. Номер также большой, с большим балконом Персонал очень приятный и услужливый, они хорошо обслуживают гостей. Определенно вернусь в этот отель

Слишком долго ждал. Время заезда в 15:00.., но номер был готов в 16:00. Я приехал в 14:30., так что мне придется ждать 90 часов 🥲 Завтрак также в 7:00. 😭Все отели в Индонезии обычно готовы в 6:00.,

Весь персонал дружелюбный и услужливый, особенно мисс Нисса, которая занимается бронированием наших номеров. Номер чистый, вид необыкновенный... у нас может быть вид на горы и пляж... все удобства предоставляются. Бассейн красивый, плюс у них есть частный пляж с уникальным бамбуком спереди. Мы действительно наслаждаемся нашим пребыванием в Novus Jiva Villa Resort and Spa Anyer, продолжайте в том же духе 👍🏻👍🏻👍🏻

I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the "private beach" and pool for free. Hence the "private beach" was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the "private beach", the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.

best hotel in Anyer. great experience stay in hotel, private beach and pool best!

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