21C Museum Hotel Cincinnati

My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

The hotel is a bit lacking in amenities and comfort for the price. For a couple we were given exactly 2 bath towels each day, the room lacks easy countertops or storage, the minibar was broken and had water inside along the bottom, the conditioner bottle was empty (had not been refilled), and there was a strange smell in our room. But the bed was comfortable, the bathroom was very large, and the location was good for our needs. The art was very good (I work in the visual arts) and definitely the nicest component of the hotel.

Quiet location for the center of Cincinnati. Valet parking made it easier to drop/pick up car. Everything was walkable and the area was beautiful. Staff warm, welcoming and helpful.

What once was an excellent property (the museum collection is still a bonus) seems to be a bit rundown. Rooms seemed worn and in need of attention. Bathroom fixtures were loose and falling apart. I was expect much more since they were recently closed for renovations. They did what I hate the most when booking 3rd party. Stuck me in a handicap room when clearly the facility had other unoccupied rooms. Maybe better rooms are saved for direct bookings.

Amazing Experience! The museum hotel was an amazing experience, in a great location, and beautiful!

Valets were nice and friendly. Restaurant servers could use some smiles. Our bed was comfortable and bathroom was nice and roomy. Refrigerator didn’t work and the coffee maker was extremely loud and annoying. Area around the hotel was nice and we enjoyed restaurants near by.