York North

I filled in a supposed 'TripAdvisor' review on the Premier Inn website as part of customer feedback - it hasn't shown up, so I'm writing direct. Staff - polite. Check-in/Out - efficient. Breakfast - excellent. Location - easy to get to York centre by hop-on/off bus, but could walk it. Heating - controls were a maze and hard to understand. Bathroom - extractor fan didn't work. But lots of toilet paper. Walls - paper thin, so you could hear the gormless talk of other residents.

Lovely place to stay. Outside seating nearby and on bus route into town. Breakfast cooked to order so lovely and fresh. Staff friendly and helpful. Really enjoyed our stay. Room clean and tidy but double bed smaller than expected. Pub on grounds but shuts at 10 on weekdays sadly

Room clean and tidy Staff pleasant. Breakfast very poor quality cooked breakfast tasteless. 2 night stay while my wife in hospital second night was almost double very expensive but I needed to stay but very disappointed. No biscuits in room. Expect better for premier plus room

Nicely situated hotel for York, but is on a list for a refurbishment, as told to us by a manager. Not the usual Premier Inn standard of rooms that we are used to. Awful toilet/shower room. Mould in the shower, filler coming away, old shower curtain that had to keep being hooked back up, problem with the toilet flushing, hole in the wall of the shower where pipe had been taken out and not filled in, smell of sewage coming up from the basin when you turned the tap on. Very, very disappointed with the state of it. Stayed 3 nights, but unable to move rooms as was told they were all the same. Very poor response from the guest relations team at Premier Inn head office. Not a hotel where we would stay again, or recommend to people.

Booked a Plus room for the extras. Carpets badly stained in corridor and room. Shower tray badly repaired. Dust everywhere. Heater fell off wall and not repaired during our stay. Guest Relations not helpful at Head Office when I complained

OK on first impressions it looks reasonable from the outside with a nice pub on the same grounds. The staff were friendy and welcoming. The hotel however is very very dated, it has no lift. The rooms are no longer cleaned daily unless you ask. Still the prices are high. Free wifi was available but I believe this was slowed down deliberately to make you buy Ultimate wifi at the cost of £5 per day. Premier in price but not Premier inn facilities. As previously stated the staff were excellent. This is a very honest opinion on this particular hotel.