Cuernavaca

房間很大，很乾凈，環境優美

Terrible staff !!! Husband left his wallet at the front desk . A honest staff member told him he had left it . When he went to pick up everyone at front desk was going through it !!! Money cards and drivers license was all taken out ! We always stay here ! This was so disappointing!

Brand new hotel ,rooms are good, pool is excellent. Breakfast just average. On big downside of pool area is sewage odor near lower garden area.

Terrible toilet paper, basic bathroom. Just soap and body lotion. Rouge bed sheets.old carpet. Personal not amigable, poor express breakfast. Cold food .

From the very beginning, you noticed the 24hr security guard and controlled access to the hotel. Then you are greeted by the desk staff and receive help with a friendly attitude. The free hot breakfast buffet is really good. The guys helping at the buffet are fast and friendly as well. The rooms are very clean.

Great staff great location close to pharmacy if needed. Would highly recommend

We stayed in the governors suite, it was nice and spacious with two rooms, sofa bed in the living/dining room area and two semi-accessible restrooms, one in each room. Plenty of water bottles inside the rooms and small little store that sells drinks and basic stuff -over the counter meds, hats, swimming suits… We had two wheelchairs with us and the hotel is pretty much accessible, except for the parking lot inside the hotel, which is secured, and the swimming pool area because the ramps are very steep, so you would need a few people to get the wheelchairs down safely. Breakfast buffet was great, with many healthy options and good customer service. A couple of us developed allergies inside the room, possibly because of the a/c filters or carpet, we’re not really sure. On the other hand, jacuzzi is small and water was not hot for a jacuzzi, so some small children were in it and we couldn’t use it.

The location and the breakfast buffet were super. The staff was awesome and friendly. Plenty of parking and the amenities were amazing. Even though is right on the main road it was surprisingly quiet inside the hotel and we were able to sleep like a baby.

Gorgeous pool and gardens. Super comfortable beds.