Courtyard Memphis Collierville

I love that you don’t really have to go anywhere with it being in the walking Mall!! You have almost everything you need right around you!!

Pipes busted over our room and flooded it. Then no water for a whole day in the middle of an ice storm.

Everyone was very attentive to our needs. Both pool and whirlpool were working. That almost never happens in hotels. Three young persons were attending the Starbucks bistro in the morning. We had trouble accessing the pool in the morning and a gentleman carrying a clipboard made sure we got in. It is obvious this is a family-run operation.

Upscale and safe area - very quiet. Opens to an outdoor shopping area with several restaurants and stores such as salons, Dillard’s, a bookstore, and much more. Great for a weekend getaway. You don’t even have to move your car.

YOU LOOK SUSPICIOUS IF YOU LEAVE & RETURN MORE THAN ONCE. The hotel is fine, nothing to write home about. The rooms are a bit worn. My issue was with security (or possibly the police). I held my daughter’s birthday sleepover here. I arrived at 3:30pm with my 10 year old daughter to check in. We left to pick up my mother, the other chaperone. We came back, unloaded the car (balloons, cupcakes, decor, Karaoke Machine, etc). I left around 7:30pm to buy swimwear for two of the girls. Me and 6 girls went to the indoor pool around 9:000pm along with my husband who dropped by to help watch the girls in the pool. Around 11:00pm, I went home to get something I forgot. My home is less than a three minute drive away, so I returned quickly. As I returned, A security/police officer standing in the doorway asked why I was “roaming around”. I told him I had to run home. He replied, “so you went home and came back?”. I replied “Yep!” and proceeded confidently towards the elevator with my room key in hand. Leaving and coming back is not “roaming around”. Idk why he’d ask that about such a public place. Idk, maybe it had something to do with how I look. 👋…This hotel is located in a ***** mall with restaurants nearby that stay open late on weekends, there are several residential areas; many reasons locals may stay here and people may leave and come back… it’s a public place. I understand he was doing his job, but there are better ways to do the job.

Because we booked through a 3rd oarty rhey required us to oay a $350 deposit. For a room that costs us $171, that is ridiculous.

The hotel is in a great area. The staff was friendly and check in was easy. Our room was on the second floor. We got off of the elevator to complete construction disarray. No warning whatsoever to what we would expect. I went downstairs to ask for another room and they gave us a new room on exact floor a few rooms down. There was no noise but it was very disappointing to walk over trash to get to our room. Twice! Also, the air conditioner unit under the window ran all night and we could not control it with the thermostat unit as requested. We had to put a towel over it to deter the cold air blown at us all night. The hotel is nice and I am happy that they are updating the rooms, but our stay was less than desirable for the normal rate.

The pool and hot tub was not open. I was disappointed because that’s a reason the room was booked

Great location, clean only negative for this visit is the renovations. Torn walls in hallway and elevator renovations just not aestecically