What can you do to improve? First off, how about not lying to your customers? I had to cancel my trip to Paris and reservation at this hotel because I lost my job recently. Called Marriott customer service and was told that my booking was non-refundable. I told them that I had no idea about this, and they said they would contact the hotel directly to cancel my reservation and have my money refunded. After a week I heard nothing but crickets. I called customer service again and they said the hotel said that they didn’t have my contact information. That’s odd, because it was on my reservation confirmation. That was lie #1. Lie #2 came today when I called customer service again and was told that the hotel told them that they tried to contact me but I didn’t respond. Really?!? I want my money back so believe you me I would have responded if they contacted me. Long story short, I’m filing a complaint with Marriott Corporate, disputing the charge on my credit card, and finally NEVER STAYING AT A MARRIOTT OWNED PROPERTY AGAIN!!! I am a Hilton Honors member and I should have reserved with Hilton. You live and learn I guess. This hotel gets an “F” for their horrible customer service. There’s an old saying - “It takes sometimes years to find a customer and only a second to lose one”. They not only lost me as a customer, but I will make it my personal mission to spread the word about their non-existent customer service.
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