Supun Arcade Residency

Хороший 3-звездочный отель. Мы считаем, что он должен иметь 4 звезды. Хороший бассейн на крыше. Обслуживание на стойке регистрации было превосходным. Рекомендовал бы это всем. Мы жили в 306 (5 человек) и это было хорошо. Еда в ресторане была приличной и имела хорошую цену. В целом хорошее соотношение цены и качества.

Апартаменты с кондиционером в центре Коломбо. Рядом с магазинами и пляжем. Отличное соотношение цены и качества. Внимательный дружелюбный персонал, который заставил меня чувствовать себя как дома. Фараз и Раджендран были очень любезны и старались изо всех сил помочь во всем. Другие тоже были прекрасны. Супермаркет на первом этаже является дополнительным преимуществом. Квартира была чистой, а у меня был вид на море. Из ресторана на крыше открывается прекрасный вид на Коломбо, и еда была прекрасной. Обязательно вернусь.

So it started with the check in, there were not organised and the rooms were not ready. And i was checking in at 4 pm and as per my booking i was supposed to check in at 2pm. Then once i went to the room it was in a very bad condition, the paint was peeling off the walls and the room like everything was about to fall apart. As i was on a business trip, i left and cane back at night. There were 2 Air conditioner’s, one in the living room and the other in the bedroom. Both were not working and after repeated pleading with the staff i finally gave up and slept in 38 degree celsius heat. Next day they agreed to change my room and gave me another room. While i was gone on my business trip during the day, they trumped up false damage charges and charged me LKR 25,000 for some damage which i was niether shown or any proof given. They had taken a deposit of USD100 in cash at the very beginning and now i know why the insisted on taking cash. The staff was rude and not helpful, the worst experience of mine in srilanka

This is an average hotel, situated in a very convenient and busy location. However it has loads of negatives. 1. The bathroom has constant urine smell. I asked them to change my room, it was not available due to busy season. 2. It has a roof top restaurant which has constant loud night parties, blasting music heard all over the hotel walkways. 3. Rip off charges the restaurant charges for non-quality tea. It also has a rude manager called Roshan who was not willing to hear the complaint. 4. In the late night son of the hotel owner was lighting fire crackers outside the front entrance of the hotel. Clouds of smoke disturbed everyone. When we complained, the workers said that they couldn’t do anything because it was done by the son of their boss. The hotel is cheap to stay but be aware of these negatives when making the booking.

The place is a scam. Vulgar language towards customers , horrible service from customer service to GM. Can some one please come and teach them and Mr. Khaleel , the owner of the place who runs the place just for the sake of money. How can any place treat full paid customers as such ?

spasious and comfortable.