Trillium Boutique City Hotel

Service terrible! I came to check in and they said my booking not on their system! Then asking me to Reebok again with special rate which is I refused due I already full paid this booking. Then I walk out to find other hotel. After complaints to Trip.com they said my booking available on their system and asking me to stay! I refused due I had booked new hotel and now they won’t agreed to refund 100% my booking.

Very decent n neat place. Value for money , friendly staff and rooftop infinity pool n bar amazing. Nothing bad to say about the location. Near by many iconic locations in Colombo. Will recommend highly for future travelers. May be need to study n make necessary actions when you cook internationally renowned food with its authentic taste.

I had the displeasure of staying at this hotel recently, and it was a nightmare. Starting from the breakfast was a complete disappointment, options were limited, and the quality was subpar at best ,save yourself the disappointment and consider eating elsewhere. My stay at this hotel was far from satisfactory. The inconsistency with providing amenities was frustrating; sometimes they were available, sometimes not.The absurdly limited hot water supply was another issue ,taking a shower felt like a race against time, as the water would turn cold unexpectedly. It's baffling that a hotel can't ensure a basic necessity like consistent hot water. Not to mention the hotel's management , which is utterly incompetent. From check-in to check-out, their lack of professionalism is astounding. The staff's attitude made me feel like a criminal rather than a paying guest. It's disheartening to be treated with suspicion and hostility when all you want is a pleasant stay. I wouldn't recommend this hotel to anyone unless you enjoy the feeling of being unwelcome and under constant scrutiny. Despite being a long-staying guest ( 17 nights ), the treatment I received at this hotel was shockingly poor. The staff seemed indifferent, and any requests were met with reluctance. It's disheartening when loyalty is met with neglect. The lack of consideration for long-term guests reflects poorly on the hotel's commitment to customer satisfaction. Save yourself the frustration and consider other accommodations that value and appreciate their long-term patrons.

Advise this hotel for a short stay only. Staff are ok, the rooms are confortable. The restaurant menu it’s short of options and over priced. The roof top it’s amazing. Good location if in transit to the airport and wiling to visit Colombo.

The most disgusting 🤢 dirty hotel… 🤮🤮🤮. 2 different rooms with hair in the pee stained sheets. Stains on the mattress pad and mattress. Filthy towels in the bathroom. Mold in the refrigerator. 1 star hotel. The health department should get involved. I am mortified by the woman who is managing this place. She is absolutely not qualified to run a hotel. She is condescending and unkind. The furniture in the lobby is dirty and stained. I am extremely disappointed in the service and the way the staff handled the situation. Everything you touch is crusty and sticky. Even your feet stick to the filthy floors. I am totally grossed out.

Especially this hotel has bit of weird room setup which is connecting rooms concept throughout the hotel as per the staff information and that’s really annoying for someone who is looking for silence n personal space cuz u can hear screams , loud talkings etc due all the rooms are separated just from a door which is obviously can hear each others talks from the other room. Staff friendliness depends on their moods. Some are really friendly while others are not at all bit disappointing. This hotel has their own $ rates which I realized later this time as it was not the amount which showed on currency exchange when they convert $ in LKR Definitely breakfast setup should be changed as I have stayed 3 times with the hotel , every occasions items were same n nothing really much changed. Kettle n cups there in the room but no tea bags for the 3 days I stayed which shows no set of SOP. Bit more focused on cleanliness of the corridors , surroundings would add more positive marks to the property. I hope one day they will improve so that future guests can have a better experience. Good luck

There was trouble hotel. Service is not good. I booked hotel by wego include breakfast but the reservation told we can not provide breakfast because your reservation rate was less. Trouble reservation. Hire dryer not worked and not changed by them.