Home2 Suites by Hilton Albany Wolf Rd.

酒店很温馨，周邊環境也很好，乾淨又安靜

The room wasn’t exactly clean. Found a few pieces of make-up about the room. It’s just ok. Leaves a lot to be desired at the front desk. The morning staff was chipper enough for the “to-go” breakfast shift but the check-in experience was greeted with someone whom either hated their job or their life in entirety. She barely looked up. No one was there when we came back down cuz our key didn’t work so we waited and waited. Then I finally called the front desk from the lobby phone and she came shuffling out of the back with zero urgency - only to give us another key that didn’t work. I understand everyone has bad days but when you’re in service/hospitality even the littlest bit goes a long way…rooms are in bad need of a facelift. Couches are stained and light fixtures hanging on by a thread…

Our stay was good. The only issue I had was there was a dirty washcloth left in the shower in one room upon arrival. I notified staff.

Everything was A1. The only thing that we would have liked is two(2) Beds. Other than that everything was great.

Staying in town for Siena College parents weekend. Excellent stay. Comfortable and clean, nice fridge and good breakfast, easy to park and conveniently located.

The only complaint I had was the stains on the pullout couch. We ordered extra towels to form a barrier.

This was really a nice hotel to stay in with my family. Some items like the waffle iron, the outside door key card pad and the TV did not always work. The bed and even the sofa bed was very comfortable to sleep in. I truly enjoyed that there was a microwave and a full refrigerator in the room, along with dishes to eat on. Overall, this was a very clean, very nice hotel with a decent continental breakfast and indoor pool.

Hotel was modern, but they need to shampoo the carpets in the rooms. Also, breakfast selection was pretty small and eggs (if you can ream them with tongs), are dry and tasteless.Also i stayed there a week and requested housekeeping at the front desk, and they never came. However, the hotel was modern and the rooms were large.

The check was great. Kiara was amazing and so accommodating. I actually attempted to stay in 4 rooms before leaving and getting hotel across the street. Room after room, there was tracing of bed bugs. One room had a really bad smell, another had dog hair all over. They are a pet friendly hotel with residents that stay over a year at times. I was so tired and frustrated because it was a king drive,I had my 85 year old mom and what I put here through was heartbreaking. Each room had evidence of an infestation. I really wanted to love the hotel but I couldn’t and I only worked with you because the hotel worker kept trying to find a good room and was so nice to us.