Comfort Suites Columbia at Harbison

Again I always stay here! I visit too much! Now that I have made the decision to move back I probably won’t have to stay with them much anymore unless it’s a weekend getaway! Either way, the room was clean, bed very comfy, staff was as always very friendly, very accommodating not that I ever ask for anything but still! Check in and check out was breeze! The location is perfect, close to shopping and food, easy to access to everything! I honestly don’t stay anywhere else!

Horrible service It was a nightmare I found someone else’s clothes in the room immediately upon arrival and when I asked if the room was cleaned they said yes. Went swimming as soon as I got there only to get back to the room to try to shower and the tub was dirty and there was hair everywhere. I let front desk know and he said sorry and would send up some cleaning solution due to housekeeping not being there. I waited almost and hour if not an hour only standing in wet clothes waiting for him to come. I called him back and asked if I can get a different room because that one was not clean. He came up stairs apologized I showed him my proofs he took a picture and told me to take proof for my records as well. I asked about being compensated with some sort of discount he said he couldn’t because he wasn’t a manager and I could talk to management in the morning. Morning came about 7 almost 7:30 and as I’m showering in the now changed room there was mold rolling down the shower I got out got dressed and went to see if the manager. I made the manager aware of what happened with the other room and asked about a discount the manager, stated no they can’t give me a discount or any kind of compensation because I was compensated with a fresh new room. She made excuses about why the room wasn’t clean was because of a new. The previous worker admitted the room was not cleaned prior to me and my kids entering the room. I was told I’d be refunded nothing so far. I booked for 3 days and left after 12hrs

Room service wasn't done. We had to constantly ask for towels. We asked them to take out trash and then we just ignored it and didn't asked.