Extended Stay America Suites - Columbus - Polaris

Nuce room. Smaller than i expected. Staff was gteat when you could find them. They had to many tasks for 1 perspn which kept them unavailable. Kitchen items were available upon request. I plan on staying again. The price is definitely unbeatable for what you get.

When we first checked into our room on the second floor, I discovered ants on the window sill. So we were moved to the 3rd floor per my request. The fan in the bathroom didn't work, and neither did the phone. One night when we got back to the hotel we were greeted with policeman and a commotion in the front of the hotel.

I loved the room! It was spacious and clean. Just about anything you need is available for the asking, except for strong coffee.. They only serve light roast. I found a coffee shop on the same road about 1/2 mile away, Sweetwaters, loved it! We were checked in and out by the Amy who made sure everything was to our liking and gave us extra towels and cups. Amy was absolutely the sweetest and made sure we knew we could come to her for any needs or concerns. She seemed to genuinely want us to have a good stay. She made us feel welcome despite us being from Vinton County Ohio and way out of our element. There were lots of restaurants, coffee shops and a planet fitness within a couple miles of hotel. I would stay here again if needing to be in the area for work.

Always a large room bathroom may be a little outdated but has all tge najor kitchen ammenities

Never again Lost me at having no ice machine. Only hotel I’ve EVER stayed in that didn’t have an ice machine anywhere in the building. A small empty ice tray in the freezer doesn’t cut it. Didn’t have a turntable inside the microwave. A kitchenette with NOTHING in it to actually use because they expect you to call the front desk for every little thing you need for it. Had to call the front desk for extra pillow and blanket for the pullout couch because they didn’t already have one in the closet. Waited 1 1/2 hours, still hadn’t brought it. Called again, let it ring and ring, didn’t answer. Then suddenly they were finally at our door with them and said “Did you call us?” (They knew I did) “because we didn’t get it” if they didn’t get the call, how did they know to ask if I called? That’s a lie. This is why I don’t like to stay in places that you have to call the front desk for EVERYTHING. It’s nothing but a waiting game. The mattress on the pullout couch was so thin had springs popped up, no mini bottle of shampoo and conditioner in shower. Great double chocolate muffins for breakfast but no milk served. What kids like to drink coffee and water for breakfast? Only hotel I’ve EVER stayed at that didn’t serve milk even if it’s co to mental or grab and go. Didn’t tell me a $100 deposit was required. Got a message from ******* letting me know before I got there. A hotel that worried about a $100 deposit yet don’t want to provide half of what you need. Haven’t checked to see if $100 is credit

Nice place but had people in the hotel screaming at each other most of the night. Felt a little unsafe!