As a Platinum Marriott member, I used points for a 5 night, 4 day stay. I had suite upgrades for all 5 nights and I called ahead a few weeks to make sure I would be happy with the upgrade. The person who answered did not no how to answer my questions about the upgrade, so she put me on hold to talk to a manager. When she finally came back, she said our suite upgrade was taken care of. We would have room 218. I asked if it had a view and she paused for a moment and then said yes. This picture was our view. When we arrived at midnight, I was told our room was not 218 but 219. It was a one bedroom suite with this terrible view. When I returned to the desk upset with the view, the attendant told me to calm down or she would not help me. She never acknowledged my status or apologized, just reprimanded me for being upset. Then she told me that there was no other room to be moved to. Next morning, another attendant also said there was no where to move, but that she would check with the manager and see if a move could be forthcoming. For the remainder of our stay, no manager contacted me about the situation. That said, the suite was spacious and we were busy with friends and family so I didn't want to waste anymore emotional energy on it. The hotel is new, but our room had many things amiss, screws missing and outlet dangling, an annoying red light on the bedroom wall that blinked all night (we covered it with a washcloth). The highlight was breakfast at the Bistro with Saturn and Diamond at the helm. The two young gentleman managed to serve a whole hotel by themselves. The meals were perfect and they went to great lengths to customize our orders. The rest of the staff needs training.
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