SpringHill Suites Providence West Warwick

Room was dirty and smelled like smoke, the bathroom wall had a nasty stain that looked fresh, there were candy wrappers stashed by the bed and the fire alarm was covered with a sock for whatever reason, the heater/ac was broken and there was a huge crack on the bathroom ceiling

Took the family for an overnight stay to get out of the house and enjoy the pool. The pool area could be cleaner…trash overflowing and hair in the corners of the hot tub area from one day to the next….so clearly not cleaned overnight. Hot tub not very hot either . Room was fine no complaints

We had requested a walk-in shower, rather than a tub. That request was confirmed on our reservation printout. But it was a tub...harder and more risky to get into and out of. The handicapped parking space nearest, and to the right of the main door as you enter the building was not fully shoveled out of the snow buildup. In order to safely exit our car, the driver could not pull in all the way to the curb. Another safety issue. Desk staff was excellent: Drew!

This was a very cute and quiet hotel. Very laid back vibe and the girl at the front desk was friendly and personable.

The room we were in needs some small maintenance like the sink squirts out sideways, and there is hardly any light over the sink (outside the toilet/shower stall) but everything else seemed to work fine. Nice to have a closing door and not a barn door at the toilet area for privacy. Stayed during a cheer conference and there were girls literally screaming outside our room and running up and down the hall upstairs from us, but they stopped after about 10pm so we were able to sleep.

Easy place to stay fo0r business. Breakfast is not something you want to get there.

I was pleasantly surprised when I entered my room. It was neat. It was welcoming, and it felt spacious.

Checking in only 1 luggage cart for the entire hotel ( was told unapologetically that other had flat tire) . Then when we explained the refrigerator was not very cold i was told “ I’m here alone, what do you want Me to do about it?” In a fairly rude tone. I understand possibly not having staff in hand but a “ I’ll look into it” or “ can it wait until morning?” Anything like that would have been appreciated- after none of that said or offered staff then said “ well what? Do you want to switch rooms?” I’m mobility impaired, traveling with kids and we had just lugged everything up to the 4th floor with No cart that would have been a Huge Inconvenience….. it wasn’t even so much about the refrigerator at that point but more about the Tone of the entire interaction…… extremely disappointing. We later went to the pool which had no towels and hot tub level was very low ( tgat was rectified before we left , refrigerator was never addressed) we understand it’s a busy travel weekend & we are not unreasonable but the attitude really made an impact to the point we wouldn’t recommend staying here .

The manager, Sharod, is great and very nice. Awesome customer service- the place to be.