Secrets Aura Cozumel All Inclusive - Adults Only

Had a great stay. Liked that you could go the the dreams and Sunscape next door to eat since your options are limited at secrets

Property is showing age. Had a great time the service was excellent!!! Couldn't be happier with the staff

The property needs serious maintenance. Despite multiple restaurants ALL are closed are particular hours during the day. Maintenance issues required waiting in our room for the appropriate worker to arrive. Some nights wait times for restaurants were over 2 hours leaving no option but buffet.

Overall a really nice place and we enjoyed our stay. Would say that the resort and restaurants were under staffed….

The sewage smell is awful in the rooms. The jets in the jacuzzi tube don’t work. The maintenance is very slow if they show up at all. The food is terrible. Very little English. Stingy with the alcohol. What they consider a mini bar in the room is a joke. Not very informative about excursions, ferry, off resort shopping, etc. Overall, extremely disappointed.

We arrived at 145pm and was told we had a swim out room. When I told them it was an ocean view swim out the seemed confused and was told our room would be ready at 3pm. We returned at 330pm and was told it would be 10 minutes. We returned at 4 pm and was told it wasn’t ready yet but they would go and check. He came back and said the room was ready. We went to the room and found the chain lock on the desk and it looked like the door was kicked in. I went to the front desk and was told they would fix it. We did not feel safe in that room. They showed us another room that was old and out dated and smelled of mildew but the door looked safe so we took it. Also the first room had out bottle of wine with no glasses. Went to get a shower and the water pressure was very low and the temp was like warm at best. The next day we had no water for hours. It was eventually fixed but still like warm water. The buffet was repetitive for all meals and not many selections. Ala cart restaurants were fairly good food most of the time matched the menu description by about half. The staff was very good is the upside to this resort. It is definitely not up to the Secrets brand

Property was beautiful but, some updates would be nice. We had a very enjoyable time. Really good food choices . Loved parasailing! Also rode 4 wheelers- it was fun! Hotel set up transportation for us. Staff was attentive. Great trip!

The room was full of mold. Cleaning staff never cleaned, specifically our bathroom and floors.

Safe and quiet.. beautiful view Food was not good at all. Breakfast ,lunch and dinner Fridge didnt work the whole time. Ask for new fridge multiple times. Gave up