Sunscape Sabor Cozumel

Excelente lugar, quizá falta un poco de variedad en comida pero igual la que tienen está muy rica

The food was absolutely horrible- the service staff ignored everyone - we had to get our own water from the staff counter. The hotel tried both times we stayed to charge us or our friends for spa treatments THAT WE NEVER USED! Not one staff member seemed to care about snuff being spit all over the place. Huge palms fell multiple times each stay on the walking paths - thank goodness no one got hurt. My opinion THIS PLACE SUCKS!

Was ok. Limited F&B options. They put 4 cans of beer in the fridge first night and wouldn’t fill it the next night. All inclusive? Carlos in the one restaraunt was great and the other bar guys were great. Not worth the $

We have been to Sunscape Sabor several times over the years but this has been the worst stay of them all. Let me start with our 1st room. After our first day, we started having trouble with the A/C unit leaking all over the floor. They came and looked at it and we thought it was fixed but the next day, it did it again. This happened 3 times before they put us in another room. The room 2222 was actually a downgrade to what we had. The mini fridge didn't work. The fan, light switches and outlets in most of the room didn't work. The only place we could charge our phones was in the bathroom. As for the food, El Patio had a very limited menu and didn't even sound appetizing. Sunny Side Grill was better but again, not the best. Our only saving grace was the Marketplace Cafe that had a different food theme every night and our waiter (Mario) who took excellent care of us. Unfortunately, this property is and has gone downhill and we will no longer be staying with them again.

Dining very limited. Having a buffet restaurant on site that does not allow minors is the most ridiculous thing I’ve ever seen on a resort. Not enough loungers around pool or on the beach. Front desk very unhelpful whenever we asked a question.

Check in is at 3 they didnt give us the room before 3:30 kept on telling us its not ready. when it was even though we were sitting right in front of the desk they didn't tell us the room is ready only if asked. front desk was not helpful

The Hotel claims is family friendly but there are only allowed in 2 of the restaurant and these to are the worst of them. The "best" restaurant is only for adults.

I have stayed at this resort several times and this stay was by far the worst. It’s obvious there are new owners because they changed the restaurant option to 1 restaurant with the same mediocre menu option everyday of the stay, we liked it better when we could switch up the restaurants to eat Italian and Mediterranean some of the nights. I will not be returning with my family of 7 next Christmas everyone was unhappy with the food.

I like the look of the property itself. You can that the staff took pride in the appearance of the property. What I did not like, the beach was small with limited lounge chairs and did not get to enjoy the beach. By the bathrooms, you can smell the sewage from the bathroom that was not good.