Cozumel Hotel & Resort, Trademark Collection by Wyndham

The pool is great, room is old but clean, location is good not too far to the cruise station, breakfast is lack of varieties but okay to fill your stomach, the fitness room is quite shabby. all in all 4 of 5, given that the price you paid.

Schoon , fijne kamers , heerlijk zwembad , lokatie perfect . Enige verbeterpunt is het ontbijt dat is echt minimaal en niet hoogstaand

Al momento de realizar la reserva contábamos con la información que nos hospedariamos en una habitación con una cama tamaño king size sin embargo, al momento de llegada la habitación que nos dieron fue una de dos camas, cuando realizamos en comentario a la recepcionista, nos comentó que la información de la reservación era solo una solicitud y que no nos podía cambiar de habitación por no tener disponible una como la requerida y que las habitaciones con esas características por el momento tendría un costo extra. Los meseros son muy amables, así como el cantinero y las instalaciones son muy bonitas, la entrada al mar es una sorpresa y las albercas con agua de mar con las que cuenta el hotel son exquisitas.

Pool was nice. Could not take use the shower drain did not work and the back door did not lock

Friendly and helpful staff, nice pool and patio area, easy access to local transportation

(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.

The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.

I have friends on the Island and security would not them come past the lobby to visit. My whole group had to sit in the lobby to visit and he had traveled from Cancun to meet my grandsons and visit my daughters and I. The rooms are well kept, but OLD!

Enjoyed everything about the property and the staff. Only disappointment was that we thought we booked all inclusive, as our confirmation email said "all inclusive" on it. When we arrived, the front desk staff told us that the "all inclusive" was just in the title of the hotel and that we did not have an all inclusive package. Very deceptive.