The Explorean Cozumel All Inclusive

We loved that the Explorean had a boutique feel and was a quite escape in the jungle while still having easy access to amenities and restaurants at the larger hotel. Our concierge Leo went out of his way to make our stay a pleasant one and we loved the personal feel Nestor gave to our tours.

Loved the excursions and guides! Property is great and the staff couldn’t possibly be more friendly. Only downsides were pools need some TLC (but they do have workers fixing tiles/grout daily) and don’t waste your money at the over priced gift shop - go into town.

The food was not excellent, we wanted to book for the restaurants for dinner and there was never availability, the buffet was not delicious. They need more interest in the guests.

Food was not good. It was like dining on a cheap cruise. I understand I might be bias, but if you know good food, this wasn’t it. If you have a basic palette you will love it. Half of staff was very attentive. Still a good experience but I would not do an all inclusive again.

Beach club is closed at Fiesta Americana, and pool needs repair at Explorean. However, what made it excellent are the people that works at Explorean. They are amazing, kind, super attentive, and gracious! The included activities were an added bonus! We would gladly stay again!

Like more air conditioning in buffet area. Loved the basket with coffee and bread each morning. Awesome gesture. Only complaint - my husband and I prefer the liquid creamer vs. the powdered one. Therefore, we rarely drank the coffee. Also, would be nice to have two Milky Ways in refrigerator - one for spouse and one for me. Could put two cappuccinis instead. There were a lot of bees in big pool. Resort guests need to discard their drinks. Entertainment was outstanding.

Nice hotel with also nice bungalows. The all inclusive also includes all facilities of the Fiesta Americana Hotel which is directly beside. In thisnway you have several restaurants available. The whole area is nice.

Service is not attentive and very slow, I understand I’m on vacation so it doesn’t have to be in a hurry, but they are definitely short of staff and sometimes you see just one waiter trying to take care too many tables. The food is okay, nothing fancy.

The Explorean was great! The service, rooms, and included excursions were excellent. I enjoyed the partnership with Fiesta Americana—we used their facility a lot. The Explorean felt a little more quiet and secluded, while the Fiesta was more activity-rich and exciting. I loved having access to both! Special shoutout to Carlos, an activities director at Fiesta. He went above and beyond to make my wife and I feel welcome! Fernanda, Julio, and Edgar were wonderful as well. The only reason my stay wasn’t a perfect score is because the beach club was closed (and has been for quite some time, according to other reviews). Would’ve been nice to enjoy more beach time when in Cozumel.