Iberostar Cozumel

Отличное расположение и отличное гостеприимство. Еда была потрясающей. Пляж находится прямо в нескольких метрах от вашего номера.

It was a great experience! Staff is awesome, very welcoming! Entertainment all day was nice to have.

Outstanding experience. Staff was friendly, helpful, and responded very quickly to any problems. High staff / guest ratio. Beautiful grounds, well-maintained. Flamingoes, peahens and coatis all added to the “tropical jungle” feel. Buffet food was well above average. Snorkeling right off the beach and onsite dive outfitter.

We loved the pool area and the beach. There were plenty of lawn chairs. There was a variety and it all was good. The rooms are just the right size. A/C was out for the first few days but they brought another fan. We loved to tip since they were so appreciated. 2nd time here.

Cabanas were cool with beautiful vegetation and animals on the grounds. Rooms were small but clean with everything you'd need. Food was good but repetitive. Filtered water stations throughout the grounds to use. Mixed drinks were very good, not stingy on the alcohol. Beach area was nice with very clear water. Pier very close to corals for boat rides to snorkle/dive.

Food poisoning requiring a trip to the hospital for an IV and three medications for my pregnant daughter who became violently ill day 7 of a 10 day stay while only eating Iberostar food. The rest of the family had stomach issues but never got violently ill. Iberostar refused to pay for even the taxi to the hospital. Hospital and meds $550 and taxi $40. No one wants to pay thousands to have this type of vacation experience. After 20 years going here we won’t return. Restaurant serving staff were amazing. Birthday was mentioned they made a specially decorated dessert cake presented it to my other daughter and sang happy birthday. Pregnant daughter did a reveal the restaurant staff did the reveal for her. Amazing above and beyond customer service. Saving Grace ! Beautiful resort, but rooms smell so bad. They introduced air cleaners we brought multiple air fresheners but still had this really bad smell that we are still smelling in our items that were in the room though laundered once home. Front desk no loyalty recognition. Past infinity members before they dissolved the program and IHG top level but dismissed when we asked to be close to family members and half way to the ocean/ beach. Told you can pay $500 and we can accommodate. Placed very last building they could put us in from the beach and still be on the property. Interesting IHG has always smiled said welcome and would it be okay to upgrade your room, never had to even ask.

The food was terrible. Typical buffet food and by the time you arrive and checking they state the restaurants are booked. Drinks and food are not easily accessible.

Property was well kept but rooms were small and had a lot of wear. The staff was great! Rooms were not condusive for 3 people as the beds were double beds and uncomfortable. The food was fantastic!

We loved the individual casa houses. They provided a more private quiet serene set up. We felt their buffets were some of the best we have had at any of the all inclusive resorts we have been to including (Palace, Excellence resorts in various locations) The proximity of the beach and pool was also amazing and made the experience even better! We will definitely be back!