Prestige Rocky Mountain Resort, BW Premier Collection

I was really annoyed. My 15 year old and I went to use their gym and found out that you have to 19 to use it. Hotel was subpar. Staff were not welcoming. The restaurant Fire and Oak though— so good!

This is a lovely hotel. It was very comfortable, and the staff were friendly and helpful. I knocked off a star because unlike cheaper hotels that offer the same comfort and friendly staff, the Prestige Rocky Mountain Resort does not have the same value for the money. The hotel does not offer a complimentary breakfast. A hotel down the road was at least $75 cheaper, and provides a complimentary breakfast. We ended up having breakfast at the Fire &Oak, the restaurant within the hotel, which ended up costing over $50 for my husband and I. Adding the price difference and the cost of breakfast, we would have saved at least $125 if we stayed at the other hotel. Considering how everything is so expensive, this cost difference is a big deal. That’s more than a tank of gas. We purposely stayed at this hotel as it was closer to the CP railyard with the Holiday train coming through. Unless there was another reason to specifically stay at the Prestige Rocky Mountain Resort, I highly doubt we will stay here again.

The staff were friendly and so helpful. Our room was very clean and very quiet. We could see trains passing by and never heard a thing. Great place to stay when visiting Cranbrook BC.

The property and restaurant are great . Would be nice if the City had Uber and Taxi service that were available later than 11pm

A staff member bent rules as to allow by boys an opportunity to get in a workout. It’s refreshing to not be babied by policy and insane progressive safety regulations. Thank you for letting my boys become men.

Prestige Inns are always , clean, have friendly staff and comfortable beds. They are our go to hotels in BC.

Value for money was just not there. I have stayed at 5 hotels in Cranbrook and there was nothing here that would make me say the extra 70 dollars a night was worth the price difference. Please upgrade your pillows for 200 plus a night this should be an expectation. I had better pillows at other locations. Pool was a nice touch but again not at an average of 70 dollars more a night. When you see a price difference you assume its better. Nothing special here to warrant inflated room rates.

Nice hotel and great staff. Only downfall was finding popcorn and hair and baby hair on the sheets at time of checkin. Was moved to another room. Exec hsk should pull back sheets when doing room checks. Can tell if bed was used by placement of pillows as i work in the hotel industry.

Great property nice rooms. Beds were hard didn’t like that. Didn’t like that they weren’t close to any food joints within walking But all it’s a nice hotel