Quality Inn Cromwell - Middletown

The first room I had the shower water did not drain at all. The water leaked into the floor. I had to switch rooms. Was not very clean. Towels were stained and bed comforter was stained as well.

No towels provided for a two day stay. Then, after I checked out, the hotelier called me and said the towels had gone missing and he was going to charge me $120.00!!! I turned the car around to show him my owndamp towel I had used since I'd figured they were cut rate and didn't provide them. He told me ok, he would take off the charges. Then, nearly 3 weeks later, on New Year's Eve, a charge comes through amd causes me three overdraft charges! I am disputing it through the bank, but so disgusted with them. Such a cheap and cowardly tactic, and now he'll lose business due to my reviews. There are many one star Yelp entries complaining about this place for rudeness amd unclean rooms too. You should remove them from your recommendations, they reflect poorly on Travelocity.

This pet friendly Inn was clean and the staff was professional and provided excellent customer service. My family and I agreed it is an Excellent value while traveling with my chihuahua. I expect to be back.

Nothing clean, walls are dirty, no room service at all.. never AGAIN! Don’t waste your money!

The room was clean. Very good bed. Breakfast was minimal but adequate. Needed plug for bathtub.

Beautiful rooms but the breakfast left a lot to be desired. Will definitely stay again.

It was ok for the price. There was a big gap from the exterior door to the hallway and felt like I heard everything going on.

There is 1 plug in that entire room and zero USB ports in the room - ridiculous in this todays world. Also the Complimentary Breakfast ******. Just sugar and no Splenda - the sugar is in a container where all have access vs packet’s - no scrambled eggs or sausage- just cereal, mini muffins etc Clean place but needs to do simple things

The place was older and a little run down but mostly clean enough. It was a little cheaper than most in the area. So there was that. It seemed like a working man's hotel. Lots of Semi truck parking beside the hotel. The gal at the desk was Friendly and accommodating. The guy who was working later at the desk was kinda rude..