B&B Hotel Douai Parc des Expos Cuincy

Tres bon hôtel, très bon service

Travelling from UK to Italy and stopped here for the night. We arrived at 11pm and needed a code to access the secure parking and hotel itself. Go to your ******* itinerary for this, not your email. Easy to access the car park and room once you have it. No staff were present. Our family room was clean and comfortable and just what we needed for one night before hitting the road again. Shower was great too. Didn't try the breakfast but looked like the typical continental style. Aldi and a bakery within walking distance.

Was a late arrival gone 1am very easy to self check in. You have to check in first to get the code so you can unlock the gate to get in

The hotel was fine, met our needs well. What was not fine was how the staff handled the internet outage that left them unable to check us in. The employee let us stand there for 15 minutes without even telling us what was going on, then just said, "sorry, I can access anything. I can't do anything". No apologies, no attempts to explain what was going on, no attempts to figure out a way to get us into our room that we had already paid for, no timelines. It was 9pm and the outage had already been going in for 1.5 hours, and we had 2 small children with us. Then his boss showed up after I insisted he find a solution, and she was less apologetic than him. After another hour she happened to figure out that outdoor code was already printed off and we could have had access to our room all along. When I asked for free breakfast because of the trouble she looked at me like I was crazy.

AVOID at all costs. We booked for 1 night to be closer for our early morning euro tunnel. After locating the hotel that was extremely difficult to find we drove down the road that has a really scary feel to it. With 3 very tired children in the car my partner got out at the gates to attempt to put the check in codes in. The codes did not work. We called the hotel several times and contacted ********** who we booked with their was no answer. It is not in the kind of area you want to be hanging around with 3 children. We ended up having to drive straight to the euro tunnel. It took 3 months to get our money back and an endless amount of time and effort.

Simple

Convenable

Expérience horrible !!! 45mn pour récupérer no chambre à la borne qui ne fonctionnait pas. Et l’assistance ne répondait pas…. Inadmissible …

On m’avait prévenu qu’en cas d’arrivée tardive il fallait passer par la borne. Cette dernière a trouvé ma réservation et me l’a faite payer mais après ce processus elle indiquait quel la chambre n’était pas prête. J’ai du appeler une ligne d’astreinte qui n’a pas pu régler le problème et à fini par faire intervenir le personnel qui heureusement logé sur place. Ce même personnel a mis pas mal de temps à solutionner le problème, pendant que je n’avais pas payé. Donc 30 minutes pour obtenir ma chambre…Odeur d’égouts dans le chambre. Et le lit typique des hôtels b&b, très dur car pas de sommier mais une planche à la place…. De plus on m’a donné une chambre donnant côté voie rapide et au dessus de l’entrée donc bruyante jusque 2h au moins.