Dear Manager I would like to take a moment to commend Seren and Cerys, who work at the hotel reception. During my stay, they have been exceptionally kind, professional, and incredibly helpful. Their friendly demeanor and willingness to go the extra mile made a real difference in my experience. It’s rare to come across someone so genuinely dedicated to great service, and I believe Seren and Cerys both-deserve recognition for the outstanding way they representyour team. Thank you for having such wonderful staff—I hope this message helps highlight the value they bring to your hotel. Warm regards Barzan Jwamer
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