Rodeway Inn & Suites Winter Haven Chain of Lakes

This place was filthy. Inside door not wiped down. Sheets and quilts had blood and grease stains on them. Bathroom door would not shut. Stains on wall. Doors looked like they were kicked in. Called manager to change sheets and got yelled at. He told us we had 15 min after check in to make him aware of problems. Clearly no one cleaned this room. Motel it’s self was in very sad condition. We only stayed because of the hurricane.

STAY AWAY FROM THIS PLACE! There simply are no words to describe how horrible this motel is. Filthy, putrid, or raunchy don’t really quite cut it. First, we were surprised that there was a $100 deposit we were not told about when we placed the reservation, but as it turned out, that was the least of our concerns. When we walked down to the room, the first thing we saw is that it looked as though the door had been kicked in, and shoddily repaired. Great first impression! Then we opened the door, and from the sidewalk we could see an old armchair that was filthy. But that doesn’t tell half of it. We walked in and were immediately hit with an indescribable stench! The floor, wall, furniture, bedding, EVERYTHING was dirty. We immediately closed the door and went back to the office and told the manager we could not and would not stay there, and politely asked for a refund. At first, he got pissy about it, saying that the room was cleaned after every guest, yadda yadda, and offered another room. Since we didn’t think another room would be a whole lot better, we said no, and again asked for the refund. When he hesitated, I said that if it would be a problem, I could just call the home office. Then he said, understandably, that he could not offer a refund until his employee checked the place out, so we could show him what we meant by dirty. So, we walked back to the room with another employee, a really nice young guy. When he opened the door he almost gagged! When he walked back to the bathroom (we hadn’t even gotten that far!) he pulled his shirt collar over his nose to try to block out the odor! When we went back to the office, the manager sheepishly mumbled something about how they had just changed the cleaning crew last week, or whatever. My advice is, if this is the last motel available in the area, sleep in your car. It will be a much more pleasant experience.

Cancelled reservation for 2 nights. Extremely difficult to get refund. Mgt. rude Final answer was only 1 night refund. Cancelled before cut off time. Have to now escalate. Evacuation for hurricane Ian positive room was rebooked.