Omni Dallas Hotel

Exceeded our expectations. I hate to share all the extras as it was exciting to experience these extras as you stay in your room. Worth every penny!

亂收費！！！ 本來這是一個無功無過的酒店，房間乾淨舒適，關鍵是位置優越，離美術館、自然博物館都不太遠，其它沒什麼特別的特色。早餐一般，有水果，但沒有蔬菜沙拉。但是離開結賬時卻讓我大為困惑甚至更不好的感覺。第一天早餐後男服務員就讓簽單，我説我的客房是含早餐的，服務員説沒關係，衹要簽了就行，前台會知道。我就簽了，二人52刀。第二天，早餐我們同樣選擇的是自助，女服務員給我們每人端了一杯蘋果汁。臨走也拿來賬單，放下單就離開了，我看也沒看就簽了。不仔細看就簽單是沉重的教訓！！！結賬時我發現多了30刀，問什麼錢？前台説是5號的早餐小費。我説我吃自助，服務員衹是主動倒了兩杯蘋果汁，我沒有給小費。難道她就要主動在賬單上填20刀小費？這樣合理嗎？錢，我可以付，因為怪我沒看單而且簽字了，我得認賬。但是我就是要問他這樣合理嗎？前台把餐廳經理叫來，經理不説這是小費了，他説我選擇了套餐，他們還要收一筆什麼費。這簡直太滑稽了！而給我打出來的單明確寫的是gratuity。以後再也不會去任何一家奧姆尼酒店！太混亂！攜程客服跟他們溝通，他們也還是堅持他們的做法。

酒店有點老，價格在周邊其他酒店來比還算OK

離多個景點都近，酒店房間大，服務好，推薦入住

My husband and I love the Omni! The room was amazing. The check in was great and we were so grateful that they were able to change our reservation from Friday to Saturday when my husband got a 24 hour stomach bug. We did have some false room service charges placed on our room but the Omni people were quick to fix the problem and give us a refund. The water in the shower was only lukewarm but the shower is amazing and that’s one of the things I look for in a hotel room. We were there during a cheerleading competition which made our morning earlier than we wanted with all the noise but that wasn’t the Omni’s fault. Overall, we had a wonderful time and hope to be back soon!

The main Omni staff is amazing, but the facility has plenty of opportunities. Our room’s door badge-in device was broken, as was one of the attached lamps on our bed. It was ripped off of its housing. We also waited more than 10 minutes to be greeted by a server during breakfast at the Texas Spice restaurant. The food was great, but the service was severely lacking.

We had a great time however trying to eat at restaurants in sports bar was a real hassle. You should have tables and area reserved for hotel guests only.

Not worth the money and internet is a joke. Doormen and valets were great but the front desk needs a class in customer service.

Best Hotel to stay at! Loved the Restaurants and the breakfast buffet we had. The hot tub and heated pool on the roof top was amazing. The rooms were so comfortable and great views of the city. We loved the valet parking we had too. Everyone was so friendly, kind and helpful with everything. I’m definitely coming back to stay at the Omni ❤️