The Hideout Sigiriya

I am writing this review to bring attention to a deeply distressing incident that occurred during my family’s stay at The Hideout Sigiriya located at Palutawa Road Rangirigama , Kimbissa Sigiriya on the night of June 21, 2024. Although I intended to write sooner, the emotional distress and financial impact from the incident required me to focus on other pressing matters. What was meant to be a relaxing family getaway turned into a horrifying ordeal when we discovered that our room had been broken into, and several of our valuable belongings were stolen. This incident not only caused significant financial loss but also left us emotionally shaken, especially as our children witnessed the aftermath, intensifying our trauma. I was extremely disappointed to find that the hotel’s security measures were grossly inadequate. There were no security personnel on-site, and the CCTV system was not properly functioning or covering the full property, compromising guest safety. Additionally, the safe deposit box provided was a small, portable container with a key, offering little to no security for valuables. Despite my repeated requests, the main gate of the property was left open, further exacerbating the lack of security—a glaring oversight for a property registered with the tourism board. Immediately following the incident, I reported the matter to the hotel manager (Mr Ranjith) and hotel staff, but their response was unsatisfactory and failed to address our urgent needs and concerns by initially saying that no backup is there for the CCTV which led for us and the cops who were present at the location to reach out to the neighboring property Jetwing Vil Uyana , where they were very supportive and accommodative to help us in that hour of the night. However after checking the CCTV cameras at Jetwing and upon returning back to the hotel, we kind of realized that staff in hideout sigiriya was just pretending to act clueless reference to the operating of the CCTV cameras, having probed them further and questioning on the options in the CCTV unit , led to getting the Video clip of the robbery coming through. This raised concerns that the staff may have been deliberately uncooperative at the outset. Despite assurances of safety and security, the reality we faced was vastly different. The absence of operational security measures and the mishandling of the incident by the staff reflects a severe breach of duty of care. After filing a formal police complaint at the Sigiriya police station and submitting a letter to the hotel owners requesting resolution, the response we received from the owner’s (and the daughter of the owner who just called us once on the 23rd June) was shockingly dismissive. It felt the hotel had washed its hands of any responsibility, leaving us to bear the emotional and financial burden of this ordeal alone. This experience has left my family traumatized and disappointed, and I would caution potential guests to think twice before booking

We had a fantastic stay in the canopy treehouse, and could not recommend it more. The rooms were clean and facilities were very modern and comfortable. The staff were very hospitable, and regularly checked in on our needs during our stay. The food was so thoughtfully prepared with lots of options, and the pool was lovely. We will definitely be returning when we are in Sri Lanka next time.

Honestly, this might be my new favourite place in the entire world. Living in a treehouse in total peace and great views - plus furnished nicely including with airconditioning (important given it's in a warmer part of the country). Also has a swimming pool to cool off and relax. The friendly staff, led by Maya, go above and beyond to be helpful - and they cook up a fantastic Sri Lankan style breakfast and dinner. Lion Rock is just a short drive away as well. Can't wait to return one day.

Nice food and live music (not too loud!). Choices vary from typical Sri Lankan to Western cuisine. Service was exceptionally well for our 14 person group by Sanjay and Metu!

We had a perfect stay at Hideout Sigiriya with family! The location is stunning, offering breathtaking views and a serene atmosphere. The food was absolutely delicious, with a great variety to choose from. The service was exceptional—everything was handled with care and professionalism. A special mention to the owner, who is incredibly kind and attentive, ensuring every guest feels at home. Highly recommended for anyone visiting Sigiriya!

We stayed here with our 2 children (aged 8 & 6). A lovely place with a great pool & some sun loungers on the outskirts of Sigiriya. It’s very close to Lion Rock (5minutes) and Minneriya for safaris. The room was large and clean with good mosquito nets and AC. We ate breakfast there which was a great fruit platter, egg, toast, pancakes and tea. We really enjoyed our stay here.