Mantra Pandanas Darwin

Overpriced for the rooms available. Rooms desperately appear to need renewal. Carpets are worn and replacement squares poorly installed. Rusty appliances and door frames. Good range of quality soaps and lotions. Staffing shortages and full house meant waiting until roughly 6pm for our room but only one hour late check out... Tiny rooms with poor outlook unless you go out to the balcony in our room. I won't return, too many better options around Darwin.

It's okay nothing to chat about

The part of my stay was average but after talking with Senior management my stay was fantastic, got what i paid for

Was a great place to stay. Disappointed that the pool was being upgraded and nothing on website to tell us it was unavailable before booking it would be out. Booked a room with a king bed, but bed was clearly a queen. Small things I know but overall would stay there again.

I always stay here when in town - there is only one thing that annoys me, the charge of $200 deposit. I have already paid for my room in advance - so why am I being charged another $200 that doesnt get recredited to my credit card until the end of the month? Its not like i could be stealing anything from the fridge - there is no minibar just a little box of milk. Any room service could be immediately booked against a card. It just seems a bit dishonest of a hotel to hotel to needlessly hold onto $200 from literally hundreds and hundreds of customers a month. What guest is going to check their credit card payments the next month to make sure the refund has arrived. Its really treating guests disrespectfully, telling every guest they are a potential thief snd may checkout with a bedside lamp in their luggage. Surely the hotel has insurance for actual theft? A very bad guest experience being asked for this money, especially after already having paid in advance, and being a regular guest!

Aircon didn’t work in the first room which took a lot of convincing to the front desk but by 9.30pm they realised it wasn’t working by this time we had sweated enough. Then was downgraded with the next room. We have used mantra pandanas for the last ten years and also are members of the Accor group as we are Darwinites that work and live remote. Sunday 26/10/2023 will be the last time we set foot inside that building ever again it’s been turned into a glorified workers camp.

We checked in late around 9.30pm, and checked out before 10.00am. So our stay was very short, but once we found the hotel and car park, it’s was good. Great access to car park and our room 👍

I‘m a return business traveller - and I alway choose the apartments at Mantra Pandanas. Great value and comfort for business travellers.

Very nice room with everything you need, great location, very nice staff. Only downside was the pool being renovated but there were alternatives offered close by which was explained at check in but we weren’t aware of the pool closure when we booked.