Four Points By Sheraton Chengdu, Anren

Nicely located in 5A Anren old town. Good size room and great breakfast.

Hotel is pretty aged and hooks for hanging bath towels are broken and missing. Reception Zoe was ill-trained and had charged me rmb $499 when I had already prepaid. She actually charged my card for the stay even after she saw that my room booking had been prepaid She promised to process the refund on the next morning when I check out but nothing was accomplished except another promise made by a lady who claimed to be the FO Manager that was on duty that there was no charge that was made to my card but could not provide a confirmation by their correspondent bank. This is not true as my mobile phone had received a text message from Citibank in Singapore thar indicated that a charge of rmb 499 had been processed. She later provided a letter to guarantee that she will make sure that the mistake will be rectified. I am still waiting for my bank to acknowledge receipt of the hotel's initiation to revoke the charges made through their bank. Let's hope that I do not have to resort to writing to their regional manager to investigate the incompetence of the management at four points Sheraton under the stewardship of their general manager Johny Fan (范兴宇）

環境：酒店就在古鎮裏，距離劉文彩莊園和建川博物館都很近。地理位置確實非常有優勢。 衞生：酒店應該是有些年頭了，房間裏會有些積灰，整體衞生還可以。衹有走廊鋪了地毯，房間裏的地磚略顯老舊，也算中規中矩。 設施：早餐、中餐廳和酒店大堂還有客房走廊的空調冷氣幾乎感知不到，這個天氣真是動則一身汗，房間裏的空調倒是涼快，但是運行聲音很大。中餐廳很擁擠，大堂的十人桌都是那種連坐的沙發，燈光昏暗且沒有冷氣，包間有人均200的低消。小童樂園真的衞生堪憂，建議還是清潔+消毒到位吧 服務：服務還是很不錯的，前台小哥主動幫忙接過行李，一直等候辦理入住後送回酒店房間，非常貼心。兩點左右入住，延遲到第二天下午兩點退房，期間也沒有催促。問題解決比較快速，溝通高效。

設施：房間挺大的。酒店設施整體較新，讓人住着很舒服。游泳池也還不錯，就是小朋友過多。綠化很好，空氣清新。 衞生：衞生打掃的很好，沒有發現什麼污漬。 環境：就在安仁古鎮鐘樓的正對面，離楊胖子燒烤和主要景點都比較近，出行方便。 服務：前台的工作人員和打掃衞生的保潔阿姨的態度都很好，符合五星級的服務。特別感謝前台的工作人員主動幫我們升級了園景房。下次也會在閑暇的週末選擇再次入住。

服務員Tome服務非常貼心，主動詢問了行程，幫忙把退房時間延長到了14點，酒店的餐食也很豐盛，品種多樣，味道很好！安仁古鎮規劃很好，安靜祥和

房間挺大，乾濕分離，服務不錯，週中出行，免費升級，不過衹能升一級，親子房不給升。不過前台妹妹還挺人性，主動送一份早餐，主動給予的感覺比詢問有好感！泳池的水偏冷。親子活動沒有體驗哈。