Four Points By Sheraton Chengdu, Anren

Nicely located in 5A Anren old town. Good size room and great breakfast.

Hotel is pretty aged and hooks for hanging bath towels are broken and missing. Reception Zoe was ill-trained and had charged me rmb $499 when I had already prepaid. She actually charged my card for the stay even after she saw that my room booking had been prepaid She promised to process the refund on the next morning when I check out but nothing was accomplished except another promise made by a lady who claimed to be the FO Manager that was on duty that there was no charge that was made to my card but could not provide a confirmation by their correspondent bank. This is not true as my mobile phone had received a text message from Citibank in Singapore thar indicated that a charge of rmb 499 had been processed. She later provided a letter to guarantee that she will make sure that the mistake will be rectified. I am still waiting for my bank to acknowledge receipt of the hotel's initiation to revoke the charges made through their bank. Let's hope that I do not have to resort to writing to their regional manager to investigate the incompetence of the management at four points Sheraton under the stewardship of their general manager Johny Fan (范兴宇）

設施：房間挺大的。酒店設施整體較新，讓人住着很舒服。游泳池也還不錯，就是小朋友過多。綠化很好，空氣清新。 衞生：衞生打掃的很好，沒有發現什麼污漬。 環境：就在安仁古鎮鐘樓的正對面，離楊胖子燒烤和主要景點都比較近，出行方便。 服務：前台的工作人員和打掃衞生的保潔阿姨的態度都很好，符合五星級的服務。特別感謝前台的工作人員主動幫我們升級了園景房。下次也會在閑暇的週末選擇再次入住。

房間挺大，乾濕分離，服務不錯，週中出行，免費升級，不過衹能升一級，親子房不給升。不過前台妹妹還挺人性，主動送一份早餐，主動給予的感覺比詢問有好感！泳池的水偏冷。親子活動沒有體驗哈。

酒店就在安仁古鎮對面，不是特別新但是挺乾淨的。定的寵物房，給準備了寵物窩，帳篷，水碗飯碗，尿墊；還有寵物禮包有驅蟲噴霧，磨牙棒清潔濕巾禮包可以帶走。床特別舒服，房間也夠大，泳池水好人少，住了兩天遊了兩天，特別好。房間裏吹風機和毛巾可以更新了，有點舊了。

到安仁遊玩，考慮到地理位置優先定了這家，緊挨古鎮核心區域。提前致電確認了到達時間還安排了提前入住，主動升級到安靜的房間，很滿意。歡迎果盤和桂花糕很美味，中餐廳和早餐都很不錯。中餐廳的正餐套餐性價比很高。