Four Points By Sheraton Chengdu, Anren

Friendly helpful front desk. Large rooms, very relaxing on the balcony and great swim in the pool then sauna. Good breakfast choice.

Hotel is pretty aged and hooks for hanging bath towels are broken and missing. Reception Zoe was ill-trained and had charged me rmb $499 when I had already prepaid. She actually charged my card for the stay even after she saw that my room booking had been prepaid She promised to process the refund on the next morning when I check out but nothing was accomplished except another promise made by a lady who claimed to be the FO Manager that was on duty that there was no charge that was made to my card but could not provide a confirmation by their correspondent bank. This is not true as my mobile phone had received a text message from Citibank in Singapore thar indicated that a charge of rmb 499 had been processed. She later provided a letter to guarantee that she will make sure that the mistake will be rectified. I am still waiting for my bank to acknowledge receipt of the hotel's initiation to revoke the charges made through their bank. Let's hope that I do not have to resort to writing to their regional manager to investigate the incompetence of the management at four points Sheraton under the stewardship of their general manager Johny Fan (范兴宇）

好幾次入住該酒店，位置非常好，環境清幽，靠近安仁古鎮，步行幾分鐘就到安仁古鎮老街。酒店乾淨整潔，前台Tome也非常熱情主動，提供各種幫助和諮詢，非常貼心。早餐種類繁多，中西結合，適合長者孩子。還有遊樂場可以讓小朋友玩耍。非常家人出行。😊😊🇨🇳