Quality Inn & Suites East Syracuse - Carrier Circle

It was cold n raining at night n turned on thermostat for heat n it blew cold air The sofa in our room was disgustingly filthy with an old tampon n a huge blood stain like 2 feet in circumference.

Nothing but Dissappointment Upon arrival, I was greeted by friendly front desk management, but after that, it went downhill. The locks on the door were flimsy, and the chain lock had nothing to attach it to, leaving me even more vulnerable. The door to the adjoining room looked as if someone had tried to break in with no additional lock for that as well. Then all the items in the bathroom, minus the soap, were used by the prior occupant, which was truly gross to see and seemed just lazy not to replace. Considering the premises had many of its amenities under construction, making them unavailable, it was even more disappointing to see outdated rooms that were unnerving to stay in for a whole host of reasons. One of the worst experiences in my life. I did not sleep for the entirety of my stay!

I checked in to my room 225, after an hour went to metallica concert , came back to hotel at 3am to go to sleep and my card wouldn't work, so my son went to front desk to find out why card wasnt working , after 15 minutes the person from front desk comes up to my room with my Son and my Son had both of our over night bags with him, come to find out there was a complete mix up with my check in that we were suppost to be in 228 and the person that checked me in put me in the wrong room and they said i didnt pay for the room 225 ( keep in mind my room was booked and paid in full in January for the Metallica show on April 19th) so they packed all of our stuff that we had in our room and put it somewhere at the front desk, the fact that they made the mistake and handled all my stuff is absurd, and further more the room 225 was very dirty, window sill behind curtain on right side of window was a Celsius can left by someone prior also floor was filthy , stains on shower surround, heater cover not clipped on correctly on right side , also the smoke detector is definitely outdated , yellow plastic and didnt know if it even functioned , also the bed was very hard not comfortable at all, at 139 dollars i didnt expect it to be perfect but my experience was not a good one and i would not recommend this hotel.

Reserved a two queen bed room, was told they overbooked and only had a one bed room. Someone had to sleep on a couch, for what I paid I expect more, overall was ok. Place needs some upkeep done. Staff was friendly

Room was extremely hot. No A/C Room was extremely hot. Had 2 queen bed in my room. Had to change rooms at midnight due to A/C not working. They put me and my 2 daughters in another room with just 1 bed. No cots available. Had to share 1 bed with both of my daughters.

The heater vents were extremely dusty and every time they would kick on it would blow dust chunks everywhere . ***** hair on toilet and in shower