Quality Inn & Suites East Syracuse - Carrier Circle

체크인 할때 부킹할때는 언급도 없었던 $100 디파짓을 내라고 해서 당황했습니다. 카드로 디파짓 내고, 다음날 돌려받으려고 했더니 전산 문제로 체크아웃이 안넘어간다면서 나중에 돌려주겠다고 했는데 4일이 지난 지금도 못받고있습니다.

Avoid this hotel! There is black mold in the bathrooms. Showers and toilets were dirty. Smelled of stale cigarettes. The staff, however, were all super friendly and courteous! It's a shame that the place is a mess, when the customer service is great!

I try to be positive about reviews..I stayed here about 10 years ago and it was lovely…that being said it is horrible..pulled up landscaping a mess..weeds over my head…steps broken down..and it got worse..elevator broken..carpets filthy..one towel..went to desk..ask for towels and wash cloths…waiting..went to dinner..still waiting..went to car and got beach towels..also got Toilet paper..no paper..next morning went to desk..May I please have towels..nope..short on towels..guy behind me only had a wash cloth..not kidding..okay..now the girl at the desk was from another hotel and tired to call housekeeping..no answer..big surprise..I said how about we go into another room and take those towels for us…nope..no towels in those rooms either…now the hotel was mostly empty..the pool was filthy..the lobby just okay..breakfast was breakfast bars ..ok…all the “machines “ were empty..yogurt..pancake..not that the staff wasn’t trying..I think they are just letting it go and gonna close..I feel sorry for the staff..go to another hotel..do not stay here..staff sparkle up your resumes..you are gonna be closed soon..RUN AWAY

The rooms and hotel was Disgusting ousside- overgrown weeds, trash everywhere. Services- no towels, no toilet paper, no breakfast, plumbing issues, stained sheets, late checkin- didn’t have rooms ready till 9pm

Terrible and dirty. Mold in bathroom. Not cleaned at all, hair everywhere. Our keys did not work and we had to leave our door UNLOCKED. The pool had towels at the bottom of it. It was literally like a jail cell

Supposed to be in a smoke free room. The entire second floor smelled like cigarette smoke! It got into our Cpap machines, our clothing. Had to rewash our clean clothes and clean our Cpaps when we got home. The smoke detector in our room, was hanging by 2 wires from the ceiling. The back and side doors were being propped open by garbage cans, rocks. Each guest is given a key, so we had the suspicion that people that weren't supposed to be there, were coming in. There was a gal sitting on a heater in a hallway, on her phone, by one of the doors, and when we approached, she took off like a shot. Just made us think, "what the?" The reason we chose this hotel was because the website stated there was a restaurant/lounge. Perfect for us, because we would be tired after traveling. Checked in, and asked about the hours for those, only to find out the restaurant/lounge had not reopened since covid. Disappointment. The hotel was pretty clean, but is old enough, so that clean doesn't look clean. One hand towel for 2 people and no washcloths. Sheets on the bed, but no blanket. Most of the employees we saw were friendly with a "hello." And the continental breakfast was decent. No eggs, but there were pancakes. We won't stay there again and don't recommend it.