Country Inn & Suites by Radisson, Lansing, MI

I've stayed at Country Inn & Suites many times but his time around was a disappointment. The parking lot was very dark, unless you happened to find an open space near the front door. We booked a 2-room suite with 2 king beds, the room given to us was hot and smelled like syrup. We then received a call from the front desk that they gave us the wrong room. The next room was a single with one bed. We informed them that we at least needed a room with 2 beds, so they gave us a third room. The people in the room next to us were extremely loud from 11pm to 1:30am. The walls are paper thin because we could hear everything that was being said. Then at 3:30am we heard two guests arguing and physically fighting in the room across from us. This went on for about another 45 minutes. The shower did not drain. I know you can't really control who stays here, but be advised that if there are loud guests you will have a restless night. All in all, this property needs to be updated and renovated. I will stay at Country Inn & Suites again, but not this property.

I should have known better when there was a picture posted of a damaged tub that I would not even bath an animal in. The explanation for the post was “it’s a room to be renovated & should not have been given.” Welp, The room I was given wasn’t much better. Had I not already paid in advance I would not have stayed! I literally slept with my own pillow and comforter, that I use in my vehicle, not in those sheets. The furniture was old, even the desk chair had cracked leather that was taped up with black tape. The room had a horrible musty smell. The mini fridge was leaking water. As if that wasn’t enough, a fire alarm went off, the fire department arrived without ONE WORD from the front desk! No calls to the rooms, nothing said as I entered the lobby and exited the building. There was a knock on my door, I assumed it was the staff. NOPE! A guest who is legally blind tapping with his leader cane trying to make his way to the elevator. I lead him down the stairs and outside. The receptionist NEVER even gave the all clear. I had to ask one of the fireman, who said it was safe but did not disclosed nor did that “clerk”. She was merely sitting there on her phone screen. Simply no regard for the customers. Shut down this old dark dingy place. I don’t even want to reference it as a hotel. I travel a lot and THIS IS THE WORST!!!

My stay was horrible! I went to check in; the receptionist just looked at me, didn’t speak and seemed she had a attitude! The bath tub looked sooo nasty that we didn’t even bathe in it!

Room had blood on sheets botrom of teash can was nasty bathroom door wouldnt atay open drain in tub was clogged things sticking out on bed rhat kept hitting legs on

Room was exceptionally clean and the carpeting in the room was clean. Carpet in halls and elevator not so clean. Best breakfast I’ve had in a hotel in years! Eggs, bacon, waffles, everything was really good tasting. Excellent coffee too.

Nice place , great location for what i needed. Id recommend this Hotel. The continental breakfast was 1 of the best i have ever seen, i was very impressed.

Front desk girls and housekeeping were stellar, breakfast bar was over the top. Water pressure to take a decent shower was the WORST (I was on 3rd floor) Having it addressed while I was there was non-existent. (my stay was 6 days)

Room was spacious, had a couch, wing back chair, a TV and a desk/chair for my laptop. seperate from the bedroom. Also two landline extensions. Wifi easy to access. King size bed, dresser, TV, iron and ironing board, closet space. Bathroom, full tub/shower. Small refrigerator, microwave, and coffee maker with all the amenities.

Typical budget hotel. Rooms definitely need an upgrade. Lack of outlets for charging. Vending machines lack zero sugar or diet options other than water.